Ana Santos
Aurora,ON
Summary
Dynamic Mechanical Technician with proven expertise at Richmond Hill Auto Spring in mechanical troubleshooting and preventive maintenance. Recognized for enhancing operational efficiency and customer satisfaction through effective problem-solving and collaboration. Skilled in equipment installation and committed to safety procedures, delivering exceptional service and support in fast-paced environments.
Experienced with vehicle management and lot organization. Utilizes strong attention to detail to ensure all vehicles are properly maintained and presented. Knowledge of customer service principles to enhance overall customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mechanical Technician
Richmond Hill Auto Spring
07.2024 - 06.2025
- Documented repair processes and maintenance activities to maintain accurate records for future reference.
- Collaborated with engineering teams to implement improvements in mechanical systems and processes.
- Conducted regular inspections and troubleshooting of equipment to identify and resolve issues efficiently.
- Analyzed mechanical failures to propose solutions that enhance reliability and reduce operational costs.
- Supported projects by providing technical expertise in mechanical assembly and system integration tasks.
- Resolved mechanical issues using both technical and manual skills.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Monitored equipment performance to confirm proper and efficient function.
Lot Attendant
Richmond Hill Auto Spring
07.2024 - 06.2025
- Organized vehicles in designated spaces to optimize lot efficiency.
- Conducted thorough inspections of incoming and outgoing vehicles for quality assurance.
- Assisted customers with vehicle retrieval and provided information on available inventory.
- Managed lot cleanliness and safety protocols to enhance customer experience.
- Trained new staff on lot procedures, ensuring compliance with operational standards.
- Collaborated with service team to facilitate smooth vehicle transitions and delivery processes.
- Implemented improved vehicle arrangement strategies, enhancing accessibility and workflow.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Conducted routine inspections of vehicles, identifying maintenance needs to enhance presentation quality.
Rustproofing Specialist
Krown Rust Control
07.2024 - 01.2025
- Trained new staff on company protocols, ensuring adherence to quality standards and operational efficiency.
- Operated and maintained machinery to ensure optimal performance and minimize downtime.
- Assisted in the development of maintenance schedules, ensuring compliance with safety standards.
- Trained junior technicians on proper equipment operation and maintenance procedures for enhanced team efficiency.
Customer Care Representative
Car Girls
09.2023 - 09.2024
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Assisted in resolving customer inquiries, ensuring timely and accurate responses.
- Managed order processing using CRM software, enhancing operational efficiency.
- Provided product information and guidance, increasing customer satisfaction rates.
- Handled escalated issues with professionalism, maintaining positive customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to streamline support processes and improve response times.
Lube Service Technician
NewRoads Automotive Group
02.2024 - 06.2024
- Performed routine vehicle maintenance, including oil changes and fluid checks, ensuring operational efficiency.
- Utilized diagnostic tools to identify lubrication system issues, delivering timely solutions for customer satisfaction.
- Maintained cleanliness and organization of work area, promoting safety and compliance with industry standards.
- Assisted in training new technicians on proper lube service techniques and equipment usage for skill development.
- Provided exceptional customer service by explaining services performed and addressing client inquiries effectively.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
Tube Technician
Canadian Tire Newmarket
05.2023 - 08.2023
- Learned and practiced safety protocols in automotive service environment.
- Assisted in performing routine oil changes and fluid services on various vehicles.
- Gained proficiency in using diagnostic tools to identify service needs.
- Maintained cleanliness and organization of work area for efficient operations.
- Supported senior technicians in troubleshooting vehicle issues and repairs.
- Developed knowledge of automotive systems and components through hands-on experience.
- Communicated effectively with customers regarding service recommendations and maintenance schedules.
- Collaborated with team members to ensure timely completion of service tasks.
- Kept shop areas neat, clean, and free of safety hazards.
Parts Specialist
Canadian Tire
03.2023 - 07.2023
- Managed inventory levels to ensure timely availability of parts and supplies.
- Coordinated with vendors to source quality parts and maintain effective supply chain operations.
- Analyzed customer needs to recommend appropriate parts solutions and improve satisfaction.
- Developed training materials for new staff to enhance product knowledge and service efficiency.
Education
High School Diploma -
Aurora High School
Aurora, ON06.2024
Skills
- Mechanical troubleshooting
- Preventive Maintenance
- Equipment installation
- Equipment troubleshooting
- Parking management
- Vehicle maintenance
- Safety procedures
- Parking lot maintenance
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Certification
- Basic Health & Safety Training with WHIMIS
- Infection Control & PPE Awareness Certification
- Ministry of Labour Module Certificate
Timeline
Mechanical Technician
Richmond Hill Auto Spring
07.2024 - 06.2025
Lot Attendant
Richmond Hill Auto Spring
07.2024 - 06.2025
Rustproofing Specialist
Krown Rust Control
07.2024 - 01.2025
Lube Service Technician
NewRoads Automotive Group
02.2024 - 06.2024
Customer Care Representative
Car Girls
09.2023 - 09.2024
Tube Technician
Canadian Tire Newmarket
05.2023 - 08.2023
Parts Specialist
Canadian Tire
03.2023 - 07.2023
High School Diploma -
Aurora High School
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