Anais Leyva Shuman
Oakland
Summary
Dynamic Customer Service Associate with proven expertise at Walgreens in transaction processing and inventory management. Recognized for building strong customer relationships and delivering exceptional service. Demonstrates adaptability and a strong work ethic, consistently maintaining an organized and efficient checkout area while effectively managing cash handling and POS operations.
Overview
1
1
year of professional experience
Work History
Customer Service Associate Cashier
Walgreens
Oakland
03.2024 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Maintained accurate records of all transactions for future reference purposes.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with product selection based on their individual needs.
- Answered phone calls to assist customers with questions and orders.
- Recommended, selected, located, and obtained products to meet customer needs.
- Organized merchandise in the store to ensure items were easy to locate.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Managed returns and exchanges in accordance with company policies and procedures.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Assisted other departments when needed during busy periods.
- Built and maintained productive relationships with employees.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Economics
Universidad De La Habana
La Habana, Cuba06-2012
Skills
- Point-of-sale operation
- Transaction processing
- Inventory management
- Cash handling
- Product knowledge
- Customer relationship management
- Attention to detail
- Strong work ethic
- Adaptability and flexibility
- Positive and professional
- Account management
- Stress management
- Merchandise restocking
- Multitasking and organization
- POS system operation
- Cash register operation
- Cultural awareness
- Reliable and responsible
- Cooperative attitude
- Team collaboration
Timeline
Customer Service Associate Cashier
Walgreens
03.2024 - Current
Bachelor of Science - Economics
Universidad De La Habana
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