Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anais Landeros

Los Angeles

Summary

Dynamic and results-driven sales associate with a proven track record at Kohls Department Store, excelling in customer service and time management. Recognized for enhancing customer satisfaction and loyalty through effective communication and meticulous cash handling and organization of products. Adaptable and motivated, consistently achieving sales targets while fostering a positive shopping experience. Passionate for growth and always open to learning.

Overview

3
3
years of professional experience

Work History

Cashier

99 Cents Only
09.2019 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Sales Associate

Kohls Department Store
03.2018 - 09.2019


  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Hot Topic
10.2017 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Cashier and Cook

Pizza Hut
03.2017 - 10.2017


  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Associate of Arts - Psychology

East Los Angeles College
Monterey Park, CA
06-2026

Associate of Arts - Child Development

East Los Angeles College
Monterey Park, CA
06-2026

Associate of Arts - General Studies

East Los Angeles College
Monterey Park, CA
06-2026

High School Diploma -

City of Angels
Los Angeles, CA
06-2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Listening
  • Direct initiative
  • Determination and motivation
  • Meticulous
  • Resilient
  • Adaptive
  • Time management skills
  • Reliability and punctuality

Interests

  • Video Gaming: Playtesting for Activision since 2018, regularly called Streamed on Twitch during 2020-2021
  • Mindfulness Practices: Yoga, Journaling, Deep Breathing, Meditation
  • Watching Movies and TV Shows
  • Gym Workouts: I love cardio and strength training
  • Reading Books: Currently reading 'The Body Keeps the Score, Brain, Mind, and Body in the Healing of Trauma' by Bessel Van der Kolk MD
  • I enjoy helping others and giving back to the community
  • Passionate about balancing physical health with mental and emotional wellness
  • Tarot Reading, for myself and my clients

Timeline

Cashier

99 Cents Only
09.2019 - 12.2019

Sales Associate

Kohls Department Store
03.2018 - 09.2019

Sales Associate

Hot Topic
10.2017 - 12.2017

Cashier and Cook

Pizza Hut
03.2017 - 10.2017

Associate of Arts - Psychology

East Los Angeles College

Associate of Arts - Child Development

East Los Angeles College

Associate of Arts - General Studies

East Los Angeles College

High School Diploma -

City of Angels

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Anais Landeros