Anaid Lozano
San Diego
Summary
Dedicated retail associate specializing in visual merchandising, customer relationship management, and online order fulfillment. Proven ability to create engaging product displays that enhance customer experiences. Highly skilled Luxury Retail Showroom Associate with background in providing top-notch customer service, managing showroom inventory, and facilitating sales. Strong communication skills coupled with ability to understand client needs to effectively match them with appropriate products. Demonstrated capacity in contributing to team success through hard work, attention to detail and excellent organizational skills. In previous role, contributed significantly towards improving overall customer experience and satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Showroom Associate
The Black Tux
Del Mar
05.2025 - Current
- Maintained showroom cleanliness and organization to enhance customer experience.
- Demonstrated product features through engaging displays and effective presentations.
- Trained new associates on showroom policies, procedures, and product knowledge.
- Participated in visual merchandising efforts to create attractive product arrangements.
- Managed online orders efficiently by fulfilling customer requests promptly and accurately.
- Monitored customer feedback regarding products and services offered in order to identify areas of improvement.
- Greeted visitors warmly upon entry into the showroom space.
- Processed orders, returns, and exchanges efficiently and accurately.
- Answered incoming calls promptly and professionally addressed inquiries.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Explained process of appointment to customer before taking their measurements
- Adjusted garment fit through alterations and custom tailoring.
- Pressed, steamed and hung items to prepare alterations for pick-up.
- Pinned altering folds or marked cloth at seam to indicate alterations in progress.
Bar Hostess
cielo
San Diego
07.2024 - 09.2025
- Greeted and seated guests in a busy bar environment.
- Provided menus and answered questions about food and drink options.
- Maintained cleanliness and organization of bar area throughout shifts.
- Monitored guest needs and ensured timely service responses.
- Handled customer inquiries and resolved minor issues effectively.
- Organized special events such as private parties or happy hours.
Retail Sales Associate
UGG
San Ysidro
10.2024 - 02.2025
- Assisted customers with product selection and provided detailed product information.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Engaged with customers to create a welcoming shopping environment and build relationships.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Tracked inventory levels throughout the day and restocked items as needed.
Beauty Advisor
Ulta
Chula Vista
02.2023 - 07.2023
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Recommended complementary products based on guest interests or items selected for purchase.
- Administered special promotions such as discounts or loyalty rewards programs.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Managed inventory levels by monitoring stock levels regularly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
Beauty Advisor
Sephora
Chula Vista
05.2022 - 01.2023
- Provided expert product knowledge to assist customers in selecting beauty products.
- Demonstrated makeup application techniques to enhance customer experience and satisfaction.
- Maintained visual merchandising standards to create an inviting shopping environment.
- Collaborated with team members to ensure efficient inventory management and restocking.
- Educated clients on skincare routines and product benefits for optimal results.
- Handled transactions and processed payments accurately at the point of sale.
- Built strong relationships with customers through personalized service and consultations.
- Participated in training sessions to stay updated on new products and trends.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Customer Service Representative
Gtm Sales
Chula Vista
02.2022 - 05.2022
- Maintained updated knowledge through continuing education and advanced training.
- Worked with veterans who needed help with dd214 and getting their disability rating percentages
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- processed forms for dd214
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Dollar Tree
National City
07.2021 - 12.2021
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Processed customer transactions accurately and efficiently at retail store.
- Stocked shelves with merchandise, ensuring proper labeling and presentation.
- Handled cash register operations, including opening and closing procedures.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer issues promptly while maintaining a positive shopping experience.
Education
Certification - Cosmetology
Bellus Academy
Chula Vista, CA01-2024
Skills
- Visual merchandising
- Customer relationship management
- Inventory management
- Product presentation
- Online order fulfillment
- Sales strategy
- Retail operations
- Staff training
- Appointment scheduling
- Goal driven
- Adaptable and flexible
Languages
English
Professional
Spanish
Limited
ASL
Limited
Timeline
Retail Showroom Associate
The Black Tux
05.2025 - Current
Retail Sales Associate
UGG
10.2024 - 02.2025
Bar Hostess
cielo
07.2024 - 09.2025
Beauty Advisor
Ulta
02.2023 - 07.2023
Beauty Advisor
Sephora
05.2022 - 01.2023
Customer Service Representative
Gtm Sales
02.2022 - 05.2022
Cashier
Dollar Tree
07.2021 - 12.2021
Certification - Cosmetology
Bellus Academy
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