Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANAID ARCE

San Bernardino

Summary

Results-driven Food & Beverage professional with 10+ years of leadership experience in high-volume hospitality and healthcare environments, including casino operations. Proven success in team development, operational excellence, inventory control, and guest satisfaction. Bilingual in English and Spanish, with strong communication skills and a track record of delivering high-quality service under pressure. Committed to maximizing efficiency and guest experiences.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Food & Beverage Supervisor, Big Mo Cafe

Yaamava' Resort & Casino
10.2024 - Current
  • Supervise daily operations at Big Mo Cafe, a high-volume quick service venue modeled after a Starbucks facility.
  • Lead a team of baristas and cashiers in delivering fast, friendly service and high-quality handcrafted beverages.
  • Ensure compliance with food safety standards, beverage recipes, and cleanliness protocols across all shifts.
  • Manage inventory of coffee, tea, pastries, and supplies while minimizing waste and maintaining par levels.
  • Support staff training, scheduling, and development to promote consistency and efficiency in service.
  • Handle guest interactions, resolve service concerns, and uphold brand standards in a fast-paced environment.

Food & Beverage Supervisor, Rock & Brews

Yaamava' Resort & Casino
08.2023 - 10.2024
  • Oversee daily operations of casino food and beverage venues, delivering consistent, high-quality guest service aligned with enterprise service standards.
  • Ensure all safety, sanitation, and health codes are met, while tracking training completion and maintaining a clean, secure work environment.
  • Assess and coordinate the procurement of equipment, supplies, and materials for efficient venue operation.
  • Handle supervisory duties including, training, performance evaluation, discipline, and development planning for team members.
  • Support bar operations by overseeing beverage inventory, managing alcohol pars, and ensuring compliance with Responsible Beverage Service (RBS) and ServSafe standards.
  • Collaborate with bartenders and barbacks to maintain quality control, streamline service, and execute drink menus that meet brand standards and guest expectations.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Boosted employee morale by fostering a positive work atmosphere conducive to exceptional service delivery.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Assistant General Manager

Panini Kabob Grill
01.2020 - 08.2023
  • Directed front-of-house and back-of-house operations including hiring, scheduling, training, payroll, and performance reviews for a team of 50+ employees.
  • Managed labor efficiency and operational expenses to achieve budget and performance targets.
  • Compiled and analyzed weekly reports, comp logs, and variance reports to drive business decisions and achieve profitability goals.
  • Maintained compliance with Health Department and food safety regulations; ensured staff certifications were current and up to date.
  • Acted as a role model of integrity and service excellence, resolving operational issues and guest concerns quickly and effectively.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce.

Lead Nurse

Woodglen Medical Group
01.2016 - 01.2019
  • Supervised clinical workflows, supporting physicians and managing patient care logistics.
  • Oversaw patient intake, health record documentation, and HIPAA compliance.
  • Educated patients on preventative health measures, promoting positive lifestyle choices and self-management techniques.
  • Provided compassionate care to patients through effective communication and active listening skills, enhancing overall patient satisfaction rates.
  • Mentored new nursing staff, fostering a supportive and educational atmosphere for growth and development.

Shift Leader / Banquet Server

Pasadena Convention Center
01.2010 - 01.2014
  • Led event service operations for large-scale banquets and conventions.
  • Delivered exceptional guest service and supported team members during high-pressure, high-volume events.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Medical Assistant -

UEI College
El Monte, CA
01.2015

High School Diploma - undefined

Wilson High School
01.2010

Skills

  • Leadership & Team Development
  • Casino & High-Volume Venue Operations
  • Scheduling, Inventory & Cost Control
  • Fluent in English & Spanish
  • Adaptable, Detail-Oriented & Organized
  • Effective Communicator in Fast-Paced Settings
  • Bar equipment maintenance
  • Bar operations
  • Attention to detail
  • Team collaboration

Certification

  • Food Manager Certificate
  • Food Handler’s Certificate
  • Responsible Beverage Service (RBS) Certificate
  • ServSafe Certificate

Timeline

Food & Beverage Supervisor, Big Mo Cafe

Yaamava' Resort & Casino
10.2024 - Current

Food & Beverage Supervisor, Rock & Brews

Yaamava' Resort & Casino
08.2023 - 10.2024

Assistant General Manager

Panini Kabob Grill
01.2020 - 08.2023

Lead Nurse

Woodglen Medical Group
01.2016 - 01.2019

Shift Leader / Banquet Server

Pasadena Convention Center
01.2010 - 01.2014

High School Diploma - undefined

Wilson High School

Medical Assistant -

UEI College

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