Anai Hernandez
Downey
Summary
Dedicated barista with exceptional customer service skills and a strong attention to detail. Proven ability to enhance guest experiences while maintaining high-quality beverage preparation.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2025 - Current
- Prepared high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Collaborated with team members to ensure smooth workflow during peak hours, enhancing service speed.
- Trained new baristas on beverage preparation techniques and customer service standards.
Lead Teaching Artist
Stay Arts
08.2025 - Current
- Developed curriculum for pilot drumline program
- Created lesson plans that fostered creativity and critical thinking skills.
- Developed individualized lesson plans to enhance students' drumming skills and musical understanding.
- Utilized various teaching methods to cater to diverse learning styles and abilities of students.
- Fostered a positive and engaging classroom environment that encouraged student participation and creativity.
Music Teacher
Arts Development School of Music
07.2025 - Current
- Developed customized lesson plans to enhance students' drumming techniques and musical understanding.
- Assessed student progress regularly, providing feedback to guide improvements in performance and practice habits.
- Organized recitals and performances, showcasing student achievements while building confidence in their abilities.
Team Lead Barista
Knott's Berry Farm Starbucks
05.2021 - 05.2025
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Provided coaching in the moment to ensure consistent beverage quality and service
- Trained new baristas on beverage preparation and customer service standards.
Education
Bachelor's of Music - Music Performance
California State Polytechnic University, Pomona
Pomona, CA05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Team leadership
Timeline
Barista
Starbucks
10.2025 - Current
Lead Teaching Artist
Stay Arts
08.2025 - Current
Music Teacher
Arts Development School of Music
07.2025 - Current
Team Lead Barista
Knott's Berry Farm Starbucks
05.2021 - 05.2025
Bachelor's of Music - Music Performance
California State Polytechnic University, Pomona