Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahita Fazeli

Richmond Hill,Ontario

Summary

Dynamic customer service professional with extensive experience at Loblaws, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and team leadership. Recognized for helping customers and cashiers and maintaining operational efficiency, fostering a respectful environment that drives repeat business.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Loblaws
09.2023 - Current
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Built positive relationships with customers to increase repeat business.
  • Responsible for opening and closing the store, including counting and balancing the safe and all tills, reconciling cash, and preparing bank deposits.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

UPS Employee

UPS
12.2022 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
  • Maintained a clean and inviting retail environment that encouraged positive customer interactions.
  • Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.

Education

High School Diploma -

Langstaff Secondary School
Richmond Hill

Bachelor of Science - Marketing

York University
Toronto
09-2029

Skills

  • Customer service
  • Cash handling and management
  • Cash handling expertise
  • Cash register operation
  • Store opening and closing
  • Time management
  • Documentation and reporting
  • Customer complaint resolution
  • Attention to detail
  • Till counting
  • Order management
  • Staff training
  • Punctual and reliable
  • Mentoring and coaching
  • Workplace safety
  • Team leadership
  • Payment processing
  • Equipment maintenance
  • Time tracking
  • Loss prevention strategies
  • Verbal and written communication
  • Customer complaint handling
  • Checkout oversight
  • Front-end merchandising
  • Cash handling and security
  • Checkout monitoring
  • Store opening and closing procedures
  • Shift oversight
  • Teamwork and collaboration
  • Decision-making

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Customer Service Cashier

Loblaws
09.2023 - Current

UPS Employee

UPS
12.2022 - 06.2023

High School Diploma -

Langstaff Secondary School

Bachelor of Science - Marketing

York University

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Anahita Fazeli