ANAHITA BARGHISAVAR
Laguna Niguel,CA
Summary
Results-oriented Human Resources professional with extensive people operations experience in a full range of functions. Skilled in team collaboration, conflict resolution, and employee engagement. Reliable and adaptable, ensuring consistent results in dynamic environments. Eager to contribute to an organization that values diversity and inclusion, as well as, fosters a workplace culture that inspires both professional and personal growth.
Overview
15
15
years of professional experience
Work History
People Operations Specialist
Cloudflare
04.2022 - 12.2023
- Increased employee satisfaction by implementing new people operations strategies and initiatives, such as flexible work
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
- Processed US employee lifecycle transactions such as onboarding, transfers, organizational and compensation changes, and offboarding
- Responded to over 100 People team inquiries weekly from employees, delivering exceptional customer service through our ticketing system, Zendesk
- Managed sensitive information including but not limited to salary, personal information, and organizational structural redesigns
- Supported talent acquisition efforts by crafting attractive job descriptions and assisting in candidate screening procedures through Greenhouse
People Operations Coordinator
Google
02.2020 - 02.2022
- Acted as the first point of contact for hundreds of HR-related questions weekly, ensuring all HR tickets in GUTS are resolved within 24-48 hour SLA's while meeting employee expectations
- Managed hundreds of weekly ticketing system inquiries for general/global questions. Distributing inquiries to other team members as well as fielding inquiries
- Resolved and prioritized complex or sensitive benefits issues through consultation with vendors and deep collaboration with partner support
- Assisted with implementation and execution on new process/scope changes, including vendor activities
- Provided training and support for onboarding and offboarding activities, including benefits portal enrollment/termination and employment verification
- Proactively identified opportunities for process improvement and efficiency within People Ops Coordinator work
Customer Support Representative
Monolithic Power Systems
05.2017 - 02.2020
- Managed approximately 500 U.S sample requests and manual processing of all orders
- Maintained close communication with Marketing for customer pricing & quoting
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Managed 150 account creations, registrations, and key accounts
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery
Human Resources Specialist
LED Trail Company
05.2012 - 04.2017
- Provided HR guidance by answering employee questions and responding to requests regarding their employment, including: new hire process, benefits questions, employment verification, and general inquiries; escalating where needed
- Facilitated smooth onboarding processes for new hires weekly, leading to faster integration into the workplace culture.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Human Resources Assistant
Yahoo
03.2009 - 04.2012
- Assisted with organizing hiring documentation letters for all new employees, including I-9 employment eligibility verification forms, and immigration documents
- Lead, directed, and prepared weekly new hire packets and orientations
- Responsible for setting up candidate interviews and all conversions from contract to permanent paperwork
- Assisted with on-boarding process and helped organize new employee orientation schedules for new hires
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Education
Bachelor of Arts - Sociology/Criminal Law
San Jose State University
San Jose, CASkills
- Dedicated and Resourceful
- HR policies and procedures
- Strong work ethic
- Onboarding/Offboarding
- Training and Development
- Recruitment and selection
- Teamwork and Collaboration
- Microsoft office and docusign
- ADP
- Workday
- Greenhouse
- Zendesk
Timeline
People Operations Specialist
Cloudflare
04.2022 - 12.2023
People Operations Coordinator
Google
02.2020 - 02.2022
Customer Support Representative
Monolithic Power Systems
05.2017 - 02.2020
Human Resources Specialist
LED Trail Company
05.2012 - 04.2017
Human Resources Assistant
Yahoo
03.2009 - 04.2012
Bachelor of Arts - Sociology/Criminal Law
San Jose State University
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