Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahi Villela

Bakersfield

Summary

Dedicated and motivated professional with comprehensive experience in front office operations, also at managing high-volume environments with efficiency. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and ensuring smooth daily operations.

Overview

8
8
years of professional experience

Work History

Dental Front Office Receptionist

First Choice Dentistry
07.2025 - 09.2025
  • Led front office operations, enhancing patient scheduling efficiency and minimizing wait times.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Dental Receptionist

Smileland Dental
09.2024 - 04.2025
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Coordinated insurance verification processes, ensuring accurate patient coverage details.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.

Dispatcher Clerk

Quality Furniture
09.2023 - 08.2024
  • Coordinated dispatch operations to optimize delivery schedules and resource allocation.
  • Monitored shipment statuses, ensuring timely updates for clients and internal teams.
  • Utilized dispatch software to track vehicle locations and manage route efficiency.
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Assistant Manager

Tacos La Villa LLC
03.2018 - 07.2023
  • Led team in daily operational activities, ensuring efficient service and customer satisfaction.
  • Developed and implemented training programs for new staff, enhancing onboarding process and performance standards.
  • Inventory management processes, reducing waste and improving stock accuracy.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Education

High School Diploma -

Independence High School
Bakersfield, CA
07-2016

Skills

  • Dental terminology
  • Patient scheduling
  • Office organization
  • Insurance verification
  • Payment processing
  • Excellent multitasking capability
  • Phone and email etiquette
  • Customer service
  • Call center experience
  • Work ethic and integrity
  • Team collaboration
  • Cash handling and management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Dental Front Office Receptionist

First Choice Dentistry
07.2025 - 09.2025

Dental Receptionist

Smileland Dental
09.2024 - 04.2025

Dispatcher Clerk

Quality Furniture
09.2023 - 08.2024

Assistant Manager

Tacos La Villa LLC
03.2018 - 07.2023

High School Diploma -

Independence High School

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Anahi Villela