Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Anahi Rico

Madera

Summary

Highly organized and personable Lead Receptionist and Referral Coordinator with over 2 years of experience in healthcare and administrative support roles. Skilled in managing front office operations, patient scheduling, and coordinating referrals with efficiency. Proven ability to lead a team, improve patient satisfaction, and streamline communication between patients, providers, and external facilities. Offering strong organizational support and eagerness to learn and grown in a healthcare setting.

Overview

2
2
years of professional experience

Work History

Referral Coordinator

Macias Dermatology
07.2023 - Current
  • Assisted in coordinating pre-authorization for insurance, working directly with patients and insurance companies to ensure appointments were covered.
  • Coordinate incoming and outgoing referrals, ensuring timely processing and insurance approvals.
  • Maintain detailed and accurate records of all referrals and communications in the electronic health record (EHR) system.
  • Resolve referral issues, including appointment delays and insurance concerns, by collaborating with providers, patients, and insurance representatives.
  • Review denied claims and coordinate with insurance companies to obtain retroactive authorizations for outpatient, inpatient, and specialty services.

Lead Receptionist

Macias Dermatology
06.2023 - Current
  • Oversee daily front desk operations for a multi-provider clinic serving three hundred patients daily.
  • Manage patient check-in/out, appointment scheduling, and registration in EMR systems.
  • Train and supervise a team of receptionists, ensuring adherence to protocols and excellent service delivery.
  • Improved scheduling efficiency by implementing a new reminder call system, reducing no-shows rates.
  • Managed scheduling for multiple physicians, optimizing appointment availability.

Education

Duane E Furman High School
Madera, CA

Skills

  • Bilingual (English and Spanish)
  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Appointment scheduling
  • Front Desk Management
  • Team leadership and Training
  • Medical coding knowledge
  • Punctuality

Technical Skills

•Google Workspace

•EMR Systems

•Faxing and Scanning Data entry

•Microsoft Office (Word, Excel, Outlook)

Timeline

Referral Coordinator

Macias Dermatology
07.2023 - Current

Lead Receptionist

Macias Dermatology
06.2023 - Current

Duane E Furman High School

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