Anahi Martinez
Vancouver,BC
Summary
Dedicated and versatile professional with a proven track record in customer service, and information technology. After a hiatus of 8 years, motivated to re-enter the IT field doing a rigorous UX design bootcamp, showcasing a commitment to continuous growth and learning.
Overview
12
12
years of professional experience
Work History
Retail Staff
Comor Sports
11.2022 - Current
- Displayed specific brands on appropriate shelves to maximize sales
- Delivered an exceptional guest experience by maintaining a positive attitude, extensive acknowledgement of the product and prioritizing the guest's needs
- Inventorying merchandise using the electronic inventory system according to protocols.
Barista
ELYSIAN COFFEE
06.2019 - 11.2022
- Take customer orders and process payment through a mobile point of sale
- Act as a mediator when necessary, helping to resolve customer concerns friendly and diplomatically
- Sell and merchandise other store products such as pastries, drink-ware and seasonal items
- Perform inventory monitoring and ordering.
Information Systems Analyst
Water National Commission
05.2012 - 08.2015
- Analyzed internal business needs by gathering and documenting user requirements, and translating use cases into functional requirements
- Validate, test and approve the release of software components developed by Outsourcing providers
- Supervise a water quality monitoring system and provide technical support to keep the Geo-hydraulic databases up to date
- Write and maintain reference documentation such as user instructions, IT testing policies, software manuals, and technical reference materials.
Education
Diploma - UX Design
BrainStation
Vancouver, BC09.2023
Diploma - Hospitality Management
CORNERSTONE
Vancouver, BC04.2020
Bachelor's Degree - Computer Engineering
National Autonomous University of Mexico
Mexico, MX11.2011
Skills
- User Experience Design (UED)
- Figma (Software)
- Usability Testing
- UX Research
- Prototyping
- Wireframing
- Sketching
Portfolio Site
https://www.ama-creates.com
Projects
BrainStation Capstone Project / iOS App / UX Design, SaveMyWheels: mobile app designed to connect cyclists to secure and convenient bike parking. Supported by local businesses not only enhances the availability of safety and convenient but also underscores the strong sense of community that SaveMyWheels fosters.
Timeline
Retail Staff
Comor Sports
11.2022 - Current
Barista
ELYSIAN COFFEE
06.2019 - 11.2022
Information Systems Analyst
Water National Commission
05.2012 - 08.2015
Diploma - UX Design
BrainStation
Diploma - Hospitality Management
CORNERSTONE
Bachelor's Degree - Computer Engineering
National Autonomous University of Mexico
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