Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahi Franco Quintanilla

Monterrey,NL

Summary

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player providing skills to prioritize and multi-task in fast-paced working environment. Successfully works to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Charger Logistics
Monterrey Nuevo Leon
05.2023 - 11.2023
  • Coordination of import, export, and domestic expedited shipments in the Canada, United States, and Mexico regions.
  • Coordination of import, export, and domestic expedited shipments in Canada, the United States, and Mexico.
  • Management of TMS and internal systems.
  • Administration of customer portals to share information in a timely and efficient manner.
  • Information in a timely manner.
  • Communication with direct customers and carriers.
  • Create contracts for carrier payment.

Logistics Specialist

Yazaki North America
Monterrey Nuevo Leon
11.2020 - 05.2023

At the Premium Freight department, I performed the following activities:

  • Coordination of expedited shipments in the regions of Canada and the United States.
  • Central America and South America, according to customer needs.
  • Maintenance of TMS.
  • Coordination of domestic and international charters, hand carry, NFO, parcel account management, shipments, freight forwarding, and
  • Coordination of domestic and international charters, hand carry, NFO, parcel account management, inland shipments of small units, and 53 boxes.
  • Annual freight expense closings.

Customer Service Representative

HYUNDAI WIA
Monterrey Nuevo Leon
12.2019 - 06.2020
  • Activities:
  • Resolving queries from KIA Georgia, Hyundai Alabama, Hyundai Brazil.
  • Review the production plan of KIA Georgia and Hyundai Alabama on a daily basis and send it to the planning and logistics team.
  • to the planning and logistics team.
  • Plan in-plant production for Hyundai Brazil and review their new production orders.
  • orders.
  • Coordinate ocean shipments for Hyundai Brazil.
  • Creation of Certificates of Origin and collection in Secretaria de Economia.
  • Register new customers in SAP.
  • Update part number prices in SAP.
  • Create sales invoices.
  • Create orders to be shipped on a weekly basis, according to the plan confirmed by planning, and upload them to the internal system.
  • Plan and upload them to the internal system so that the Carrier can upload and scan the barcode.
  • Create orders to be shipped weekly, according to the plan confirmed by planning.
  • barcode.
  • Review monthly customer payment vs. shipments.
  • Close sales in SAP after receiving payment from customers.
  • Prepare payment statements (SAP billing, with payment received), and provide them to finance.
  • Send the closed sales of the month to finance, so they can create a fiscal invoice.
  • Preparation of ASN.
  • Creation of credit and debit notes.

Traffic/Logistics Analyst

Amloid Corp
Monterrey Nuevo Leon
03.2019 - 12.2019
  • Scheduling of shipments according to production and delivery dates to the customer.
  • Coordination of shipments in the United States and from Mexico to the United States.
  • Inventory analysis.
  • Tracking of exported material from Mexico to the United States.
  • Account management.
  • Study of customer manuals to meet their needs with respect to shipments.
  • Coordination of shipments in the U.S. and Mexico to the U.S.
  • Study of customer manuals to meet their needs with respect to shipments.
  • Preparation of ASN.
  • Handling of the EPICOR system and the company's internal system.

Maritime, Air and Land Export and Import Executive

Johnson Controls
Monterrey Nuevo Leon
10.2015 - 10.2018
  • Coordinate maritime, air, and land export and import shipments.
  • Coordinate the type of transportation and packaging equipment for the goods.
  • Coordinate bookings with the freight forwarders.
  • Provide the 'Dangerous Goods Declarations' to the freight forwarders.
  • Provide the 'Dangerous Goods' Declarations on the vessels.
  • To prepare the necessary export documents for customs compliance, include the packing list, DGD, packing declaration, etc.
  • List, DGD, Packing declaration, Invoice, and BL.
  • Plan cargo itinerary to meet plant capacity and customers' requirements.
  • Handling SAP.
  • Invoicing.
  • Approval of invoices and payments for freight forwarding services.

Trade Compliance In House Laser

Jhonson Controls
Monterrey Nuevo Leon
01.2015 - 10.2015

As an in-house laser customs brokerage agency, with the position of Foreign Trade Compliance Analyst, I performed the following activities:

  • Administration of Annex 24 IMMEX Program and Annex 31 Balances and Discharges.
  • The Administration of Single Window (VUCEM): Certificates of Origin (ALADI, EUR1, CAM).
  • Import and Export Operations.
  • To control expense accounts.
  • Closing of Virtual Pedimentos and review of Consolidated Pedimentos.
  • An analysis of Rule 8 and prosec.
  • Fixed Assets Analysis Project.

Planner-buyer

LG Eelectronics Monterrey
Monterrey Nuevo León
07.2014 - 11.2014
  • Analysis of daily production plan and purchase orders.
  • Dealing with local and international suppliers.
  • Administration of the Department's Budget.
  • Processing of invoices for payment.

Education

Bachelor's Degree - International Relations

Universidad Autonoma De Nuevo Leon
Monterrey, NL
12-2014

Skills

  • Complaint resolution
  • Customer Order Management
  • Account Management
  • Teamwork
  • Problem Resolution
  • Good communication skills
  • Customer Service
  • Organization and Planning
  • Proactivity
  • Work Under Pressure

Languages

English
Professional
Italian
Professional

Timeline

Customer Service Specialist

Charger Logistics
05.2023 - 11.2023

Logistics Specialist

Yazaki North America
11.2020 - 05.2023

Customer Service Representative

HYUNDAI WIA
12.2019 - 06.2020

Traffic/Logistics Analyst

Amloid Corp
03.2019 - 12.2019

Maritime, Air and Land Export and Import Executive

Johnson Controls
10.2015 - 10.2018

Trade Compliance In House Laser

Jhonson Controls
01.2015 - 10.2015

Planner-buyer

LG Eelectronics Monterrey
07.2014 - 11.2014

Bachelor's Degree - International Relations

Universidad Autonoma De Nuevo Leon
Anahi Franco Quintanilla