Anahi Cortes
Van Nuys
Summary
Results-driven professional with a proven track record of overcoming challenges and achieving objectives. Strong interpersonal skills facilitate effective communication and collaboration in team settings. Consistently delivers high-quality work in independent environments. Committed to continuous professional development and enhancing service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SECRETARY/ADMINISTRATIVE ASSISTANT
Brighton Advisory Group
Encino
03.2024 - Current
- Communicated effectively with clients, vendors, and team members daily.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Sent and distributed mail and parcels.
- Assisted with special projects or tasks related to departmental functions upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Transcribed audio recordings with high accuracy and attention to detail.
HR Manager
Cedar Financial
Calabasas
01.2016 - 08.2023
- Managed recruitment processes to attract top talent for various departments.
- Developed and implemented HR policies aligned with organizational goals.
- Managed payroll for employees at different locations.
- Prepare and distribute payroll reports for management review each pay period.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Verified employee hours worked against timesheets provided by supervisors.
- Facilitated employee onboarding and orientation programs for new hires.
- Led employee training initiatives to improve skills and knowledge across teams.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Drafted job descriptions based on current roles within the organization.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Communicated with supervisors to plan and review employee evaluations.
- Responded promptly to employee inquiries about policies or procedures.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Held exit interviews and documented information discussed with employees.
- Facilitated interactive workshops to enhance leadership skills and teamwork.
- Conducted research on leadership trends to inform curriculum development.
ADMINISTRATION MANAGER
Cedar Financial
Calabasas
02.2013 - 01.2016
- Coordinated communication between departments to streamline workflow and enhance collaboration.
- Implemented document management systems to maintain accurate records and compliance.
- Trained and mentored staff on administrative best practices and software tools.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Collaborated with team members to streamline data entry processes.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created and implemented all procedures into written, step-by-step guides for all administration processes.
ADMINISTRATIVE ASSISTANT
Cedar Financial
06.2012 - 02.2013
- Organized and maintained filing systems for easy access to documents.
- Handled incoming inquiries and directed them to appropriate departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into company databases with high attention to detail.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Handled high-volume call traffic while maintaining professionalism and patience.
- Sorted incoming mail for efficient distribution to departments.
CUSTOMER SERVICE
Wireless Shop
11.2011 - 06.2012
- Managed customer interactions, ensuring satisfaction, and efficient problem resolution.
- Assisted customers with selecting and activating new cell phones, ensuring a seamless and satisfying experience.
- Resolved issues and processed payments efficiently, contributing to a positive customer service environment.
- Maintained an organized and clean workspace, enhancing operational efficiency and customer satisfaction.
- Answered phones, took messages, and greeted customers, enhancing client satisfaction.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Engaged customers to identify their needs and recommend suitable products.
SECRETARY
Eduardo Castillo Income Tax
03.2011 - 08.2011
- Managed front desk operations, including client intake and data entry, ensuring accurate and timely submission of tax documents to the IRS and the state.
- Created and maintained client files, verifying document completion and compliance, and contributing to an organized and efficient workflow.
- Assisted tax preparers in gathering client financial documents and data.
- Organized and maintained client files for efficient retrieval and processing.
- Reviewed tax forms for completeness and accuracy before submission.
- Communicated with clients to clarify information and address inquiries.
- Utilized tax preparation software to input client information accurately.
- Charged for services, and maintained cleanliness of the front area, improving operational efficiency.
CENSOR
US Census Bureau
03.2010 - 08.2010
- Collected and documented census data by visiting assigned households and conducting interviews.
- Submitted daily reports on completed surveys to the team leader, ensuring accurate data collection.
- Interacted with diverse populations, maintaining professionalism and a positive demeanor.
- Ensured data integrity and confidentiality, contributing to the success of the 2010 Census.
- Conducted door-to-door surveys for the 2010 Census, ensuring accurate data collection and timely, daily reporting to the team leader.
- Worked closely with residents to gather essential demographic data, fostering a cooperative environment for accurate census reporting.
Education
HUMAN RESOURCES MANAGEMENT CERTIFICATE -
Loyola Marymount University
Los Angeles, CA02.2020
BUSSINESS OFFICE ADMINISTRATION - Business Administration and Management, General COURSES
UEI College
Van Nuys, CA03.2013
Skills
- Analytical problem solving
- Effective time management
- Communication in writing and presentations
- Management of payroll and licensing
- Collaboration through interpersonal skills
- Facilitation of training programs
- Administration of office files
- Leadership within human resources (HR)
- Expertise in Microsoft Office Suite
- Customer relations excellence
- Coordination of public events
- Strategic business planning
- Negotiation techniques for sales
- Organizational data entry proficiency
- Oversight of social media channels
- Coordination of travel plans
- Translation proficiency
- Transcription accuracy for audio files
- Bilingual communication skills
- Interpretative abilities
- Document editing for proofreading
Certification
- Human Resources Management Certificate
Languages
Spanish
Native/ Bilingual
Timeline
SECRETARY/ADMINISTRATIVE ASSISTANT
Brighton Advisory Group
03.2024 - Current
HR Manager
Cedar Financial
01.2016 - 08.2023
ADMINISTRATION MANAGER
Cedar Financial
02.2013 - 01.2016
ADMINISTRATIVE ASSISTANT
Cedar Financial
06.2012 - 02.2013
CUSTOMER SERVICE
Wireless Shop
11.2011 - 06.2012
SECRETARY
Eduardo Castillo Income Tax
03.2011 - 08.2011
CENSOR
US Census Bureau
03.2010 - 08.2010
HUMAN RESOURCES MANAGEMENT CERTIFICATE -
Loyola Marymount University
BUSSINESS OFFICE ADMINISTRATION - Business Administration and Management, General COURSES
UEI College