Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anahi Cortes

Anahi Cortes

Van Nuys

Summary

Results-driven professional with a proven track record of overcoming challenges and achieving objectives. Strong interpersonal skills facilitate effective communication and collaboration in team settings. Consistently delivers high-quality work in independent environments. Committed to continuous professional development and enhancing service delivery.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SECRETARY/ADMINISTRATIVE ASSISTANT

Brighton Advisory Group
Encino
03.2024 - Current
  • Communicated effectively with clients, vendors, and team members daily.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Sent and distributed mail and parcels.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Transcribed audio recordings with high accuracy and attention to detail.

HR Manager

Cedar Financial
Calabasas
01.2016 - 08.2023
  • Managed recruitment processes to attract top talent for various departments.
  • Developed and implemented HR policies aligned with organizational goals.
  • Managed payroll for employees at different locations.
  • Prepare and distribute payroll reports for management review each pay period.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Facilitated employee onboarding and orientation programs for new hires.
  • Led employee training initiatives to improve skills and knowledge across teams.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Drafted job descriptions based on current roles within the organization.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Communicated with supervisors to plan and review employee evaluations.
  • Responded promptly to employee inquiries about policies or procedures.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Held exit interviews and documented information discussed with employees.
  • Facilitated interactive workshops to enhance leadership skills and teamwork.
  • Conducted research on leadership trends to inform curriculum development.

ADMINISTRATION MANAGER

Cedar Financial
Calabasas
02.2013 - 01.2016
  • Coordinated communication between departments to streamline workflow and enhance collaboration.
  • Implemented document management systems to maintain accurate records and compliance.
  • Trained and mentored staff on administrative best practices and software tools.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Collaborated with team members to streamline data entry processes.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created and implemented all procedures into written, step-by-step guides for all administration processes.

ADMINISTRATIVE ASSISTANT

Cedar Financial
06.2012 - 02.2013
  • Organized and maintained filing systems for easy access to documents.
  • Handled incoming inquiries and directed them to appropriate departments.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Entered data into company databases with high attention to detail.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Handled high-volume call traffic while maintaining professionalism and patience.
  • Sorted incoming mail for efficient distribution to departments.

CUSTOMER SERVICE

Wireless Shop
11.2011 - 06.2012
  • Managed customer interactions, ensuring satisfaction, and efficient problem resolution.
  • Assisted customers with selecting and activating new cell phones, ensuring a seamless and satisfying experience.
  • Resolved issues and processed payments efficiently, contributing to a positive customer service environment.
  • Maintained an organized and clean workspace, enhancing operational efficiency and customer satisfaction.
  • Answered phones, took messages, and greeted customers, enhancing client satisfaction.
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Engaged customers to identify their needs and recommend suitable products.

SECRETARY

Eduardo Castillo Income Tax
03.2011 - 08.2011
  • Managed front desk operations, including client intake and data entry, ensuring accurate and timely submission of tax documents to the IRS and the state.
  • Created and maintained client files, verifying document completion and compliance, and contributing to an organized and efficient workflow.
  • Assisted tax preparers in gathering client financial documents and data.
  • Organized and maintained client files for efficient retrieval and processing.
  • Reviewed tax forms for completeness and accuracy before submission.
  • Communicated with clients to clarify information and address inquiries.
  • Utilized tax preparation software to input client information accurately.
  • Charged for services, and maintained cleanliness of the front area, improving operational efficiency.

CENSOR

US Census Bureau
03.2010 - 08.2010
  • Collected and documented census data by visiting assigned households and conducting interviews.
  • Submitted daily reports on completed surveys to the team leader, ensuring accurate data collection.
  • Interacted with diverse populations, maintaining professionalism and a positive demeanor.
  • Ensured data integrity and confidentiality, contributing to the success of the 2010 Census.
  • Conducted door-to-door surveys for the 2010 Census, ensuring accurate data collection and timely, daily reporting to the team leader.
  • Worked closely with residents to gather essential demographic data, fostering a cooperative environment for accurate census reporting.

Education

HUMAN RESOURCES MANAGEMENT CERTIFICATE -

Loyola Marymount University
Los Angeles, CA
02.2020

BUSSINESS OFFICE ADMINISTRATION - Business Administration and Management, General COURSES

UEI College
Van Nuys, CA
03.2013

Skills

  • Analytical problem solving
  • Effective time management
  • Communication in writing and presentations
  • Management of payroll and licensing
  • Collaboration through interpersonal skills
  • Facilitation of training programs
  • Administration of office files
  • Leadership within human resources (HR)
  • Expertise in Microsoft Office Suite
  • Customer relations excellence
  • Coordination of public events
  • Strategic business planning
  • Negotiation techniques for sales
  • Organizational data entry proficiency
  • Oversight of social media channels
  • Coordination of travel plans
  • Translation proficiency
  • Transcription accuracy for audio files
  • Bilingual communication skills
  • Interpretative abilities
  • Document editing for proofreading

Certification

  • Human Resources Management Certificate

Languages

Spanish
Native/ Bilingual

Timeline

SECRETARY/ADMINISTRATIVE ASSISTANT

Brighton Advisory Group
03.2024 - Current

HR Manager

Cedar Financial
01.2016 - 08.2023

ADMINISTRATION MANAGER

Cedar Financial
02.2013 - 01.2016

ADMINISTRATIVE ASSISTANT

Cedar Financial
06.2012 - 02.2013

CUSTOMER SERVICE

Wireless Shop
11.2011 - 06.2012

SECRETARY

Eduardo Castillo Income Tax
03.2011 - 08.2011

CENSOR

US Census Bureau
03.2010 - 08.2010

HUMAN RESOURCES MANAGEMENT CERTIFICATE -

Loyola Marymount University

BUSSINESS OFFICE ADMINISTRATION - Business Administration and Management, General COURSES

UEI College

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