Anahi Calleros
Chino
Summary
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals. Offering reliable and adaptable approach to financial service roles, eager to learn and develop in bank setting. Brings understanding of customer service principles and basic financial transactions.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo & Company
12.2021 - 08.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Property Manager
Perez Property Management LLC
09.2018 - 12.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Prepared new vendor contracts and manage renewals
- Maintained and updated a list of preferred vendors in each trade
Education
High School Diploma -
Options For Youth
Chino, CA05.2018
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
- Goal-oriented focus
- Compliance, banking laws, and regulations
- Financial record keeping
- Conflict resolution techniques
- Confidentiality and discretion
- Sales and Cross-selling
- Fraud detection
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo & Company
12.2021 - 08.2024
Property Manager
Perez Property Management LLC
09.2018 - 12.2021
High School Diploma -
Options For Youth
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