ANAHI CABRERA
Wolfville,NS
Overview
29
29
years of professional experience
Work History
Associate Travel Counselor
Amex GBT
01.2024 - Current
- Arranged travel accommodations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Handled customer inquiries professionally through phone calls, emails. Travel an Non Travel.
Kitchen Assistant/Chocolatier, Chocolatier/Baker
Just Us Coffee Roasters
06.2019 - 10.2023
- Successfully communicated with Kitchen Supervisor regarding orders, availability of supplies
- Completed assigned tasks within the given time to meet strict deadlines
- Expertly followed recipes to produce high quality dishes for customers
- Used appropriate cooking techniques for various types of foods according to established recipes
- Handled customer inquiries regarding orders with professionalism and courtesy
- Organized storage areas for food items to maintain proper inventory levels
Chocolatier/Owner
CacaoArt Chocolateria de Diseño
01.2018 - 12.2018
- Developed expertise in tempering and molding chocolate to create unique shapes and designs
- Experimented with new recipes incorporating various flavor combinations into chocolate creations
- Managed the daily operations related to customer service, inventory management, and marketing
- Established and maintained business relationships with local suppliers to boost business
- Negotiated contracts with suppliers to secure favorable pricing terms while ensuring timely delivery of goods and services
Independent Distributor
Zija International
09.2015 - 12.2018
- Developed relationships with key customers through effective communication and problem solving techniques; created training programs to increase business
- Developed marketing materials including brochures, flyers, ads, web content, which effectively communicated the company’s message
- Recruited and trained new independent distributors to ensure successful product launches; developed and implemented training plans, established sales goals and objectives
- Organized trade shows, conferences, seminars and other events related to the industry; designed displays that showcased the company’s products in an attractive manner
Chef/Owner
Anahí Conservas y Mermeladas
01.2006 - 12.2018
- Created an array of innovative flavors, colors, textures, and decorations for chocolates, jams and preserves
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Decoration, Management and Events Hosting
- Catering
Assistant Ecuador Division
Alkemade International
01.2009 - 12.2015
- Analyzed shipping documents such as invoices, bills of lading, packing lists
- For accuracy prior to releasing shipments
- Provided guidance and support to team members in handling international orders
- Resolved any discrepancies between customer orders and actual shipment data quickly and efficiently through communication with stakeholders internally and externally
- Participated in industry events and tradeshows to build relationships with key players in the global supply chain network
- Managed relationships with freight forwarders, carriers, brokers, banks, and other third-party vendors involved in the export process
- Identified cost savings opportunities by evaluating alternative products and negotiating better rates from farms and growers
CSA Customer Service Agent
American Airlines
03.1999 - 08.2008
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service
- Proficiently operated computerized reservation systems to book flights and manage flight schedules
- Provided exceptional customer service by responding to inquiries and resolving customer complaints in a timely manner
- Answered phones and communicated with customers to assist with questions and travel issues
- Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items
CSA Customer Service Agent
United Airlines/Saeta
07.1996 - 11.1997
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service
- Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items
- Performed administrative duties such as filing paperwork, updating databases, processing payments
- Utilized problem-solving skills to resolve customer issues quickly and efficiently
- Demonstrated strong interpersonal skills while interacting with customers, colleagues, and supervisors in a professional manner
Education
Diploma - Culinary Management
Nova Scotia Community College
Kentville, Nova Scotia06.2021
Diploma - Chocolatier and Pastry
Chocolatero Profesional En Cacao Fino De Aroma, Design And Chocolate School
07.2018
Associate in Arts (A.A.) - Fashion Design
Art Institute of Fort Lauderdale
Fort Lauderdale, FL04.1992
Skills
- Leadership, Passionate
- Ability To Work Under Pressure, Customer Management, Determination, Flower Sales, Food Safety
- Great Customer Service, Hard Worki
- Product Development, Punctuality, Recipe Development, Teaching, Team Player, Teamwork, Collecting
- Problem-Solving Ability
- Typing Proficiency
- Critical Thinking
- Travel Planning
- Computer Proficiency
- Interpretation and Translation Services, English and Spanish
- Event management, Decoration and Hosting
LANGUAGES
English - Advanced
Spanish - Native
Timeline
Associate Travel Counselor
Amex GBT
01.2024 - Current
Kitchen Assistant/Chocolatier, Chocolatier/Baker
Just Us Coffee Roasters
06.2019 - 10.2023
Chocolatier/Owner
CacaoArt Chocolateria de Diseño
01.2018 - 12.2018
Independent Distributor
Zija International
09.2015 - 12.2018
Assistant Ecuador Division
Alkemade International
01.2009 - 12.2015
Chef/Owner
Anahí Conservas y Mermeladas
01.2006 - 12.2018
CSA Customer Service Agent
American Airlines
03.1999 - 08.2008
CSA Customer Service Agent
United Airlines/Saeta
07.1996 - 11.1997
Diploma - Chocolatier and Pastry
Chocolatero Profesional En Cacao Fino De Aroma, Design And Chocolate School
Associate in Arts (A.A.) - Fashion Design
Art Institute of Fort Lauderdale
Diploma - Culinary Management
Nova Scotia Community College
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