Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic
Anagha Jayadevan

Anagha Jayadevan

Mississauga,ON

Summary

Expertise in export and import operations of dry, reefer and dangerous cargo shipments. Experience in managing beverage logistics- Beer, Wine & Spirits. Expert knowledge of Cargowise and Flow supply chain ERP system to monitor, analyze, maintain workflow and profitability by streamlining the process, increasing proficiency and productivity. Transportation knowledge and experience in international and transborder shipping (both import and export). Strong customer service focus and ability to follow up and optimize customer satisfaction. Experience in INCOTERMS and export and import regulations, Letters of Credit and Export Permits. Knowledge of cargo bookings, shipping instructions, load list, SOC forms, MSDS, VGM, export declaration. Proficient in MS Office applications such as MS Word, MS Excel, MS Power point and Outlook. Hands on experience on various (ERPs) packages - SAP RP1 ERP and B1 business warehouse.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Relation Specialist

J.F Hillebrand- A company of DHL
08.2022 - Current
  • Managing trade lanes from New Zealand, Australia, Spain and others for customer LCBO (Liquor Control Board of Ontario)
  • Analyzing customer data and generate various reports to client
  • Engaging in Business process improvement plans
  • Coordinating with liner companies, truckers, terminals, warehouses regarding shipments coming into Canada
  • Managing with truckers for internal booking delivery appointments for customers
  • Coordinating with DHL/Hillebrand origin stations to arrange bookings for consignee in Canada
  • Aligning with CBSA for customs related queries and eManifest issues
  • Coordinating with CN & CP Rails for expediting the loading of containers and also for customs release.

Import Operations Specialist

DHL Global Forwarding
05.2021 - 08.2022
  • Coordinating with customers for their shipments related queries
  • Coordinating with truckers for booking delivery appointments for customers
  • Coordinating with DHL origin stations to arrange bookings for consignee in Canada
  • Coordinating with shippers for their new booking
  • Coordinating with CBSA officer for resolving e-manifest issue
  • Cross training other members in team
  • Execution of import documentation protocol
  • Performance requirements in line with DHL defined KPI’s
  • Support to all internal stakeholders.

Operations Coordinator

Expo-Trans Intl
09.2020 - 03.2021
  • Book shipments for the customers through liner companies and send out the booking confirmation with correct vessel details, ETA, ETD, port and rail cut offs
  • Coordinating with customers and truckers for their shipments
  • Submitting Shipping instructions through INTTRA for Canadian and US customers
  • Submitting Canadian customs- B13 -Canadian Automated Export Declaration (CAED)
  • Submitting Automated Export System (AES) for US Customs and Border Protection
  • Sending out Arrival Notice for all the COD shipments.

Supply Chain Analyst

STALCO INC
06.2019 - 01.2020
  • Ensure all order processing report is completed daily as required
  • Assisting with capturing and reporting of operational departmental KPI’s
  • Quality Management/Compliance audits in various key areas of the business
  • Document standard operating procedures and work instructions.

Order Processor

STALCO INC
09.2018 - 06.2019
  • Processing orders of the customers
  • Receive and check all orders for accuracy
  • Batching Order files
  • Downloading and Uploading data files
  • Data manipulation
  • Manual data imports
  • Trouble shooting and other administrative duties as required.

Operations Assistant

Gulf Agency Company LLC
08.2016 - 06.2017
  • Handled Dangerous Cargo Exports for The Customers- Linde/Hoyer
  • Coordinated with Liners (Maersk Line/ APL/ MOL) For Bookings and Shipping Instructions
  • Make recommendations regarding best routing/service for each move
  • Extensive interaction and communication with selected agent partners and vendors for preparation of shipment movement
  • Coordinated with Transporters for The Gate-In Tanks at The Port
  • Prepared Mandatory Documentations Such As MSDS, SOC, ED, VGM, Load List and BL Drafts for The Liners and Verified That the Data Is Accurate
  • Invoiced Customers for The Services Provided by The Company
  • Handled Import Process for Containers and Made Sure That the Operations Went Smoothly.

Customer Service Executive

ATS SHIPPING LLC
09.2015 - 01.2016
  • Managed cross trade shipments, BL amendment, switch B/L and manifest amendments
  • Handled high volume cargo booking
  • Coordinated with Operations team for container tracking which must be reached in customer warehouse on time
  • Prepared and sent Release order to customers.

Customer Service Executive

Cargoplan International India Pvt Ltd
03.2015 - 08.2015
  • Negotiated on L/C and followed up with banks for its acceptance
  • Managed and supervised cross trade shipments, B/L amendment, switch B/L and manifest amendments
  • Created HBL drafts for customers
  • Provided carting orders to Shippers.

Senior Liner Associate

Maersk Global Services India Pvt Ltd
02.2012 - 08.2013
  • Maintained proper record of inventory items in warehouse
  • Prepared accurate monthly stock report through ERP
  • Handled all Operational activities of Cluster locations (Jordan, Bangladesh and India)
  • Calculate and Balance Equipment Supply & Demand of all locations and estimating demand forecast for future week
  • Coordinated & Communicated with Terminals and Depots for checking inventory status of location through emails or phone calls
  • Monitored and execution of sending correct lists of load & discharge to Terminal site and feeder operator
  • Processed Invoices of the vendor check & verify the cost included in invoice.

Education

Post Graduate Degree in Supply Chain Management -

Lambton College

MBA in International Business -

D.Y.Patil University
India

Bachelor of Mass Media -

Mumbai University (S.K.Somaiya College)

Skills

  • Computer Proficiency
  • Inbound Call Management
  • Document Control
  • Business Development

Certification

Microsoft Certified Professional (MCP), Microsoft Corporation, India

Accomplishments

  • Resolved invoicing discrepancies with the Liners which resulted in gaining US$30,000.00
  • Created a database of invoices which resulted in saving time by 30 minutes every day
  • Visited Jebel Ali Port UAE, to understand and learn the port and vessel operations.
  • Visited NYK RO-RO vessel at Jebel Ali Port, UAE.
  • Analyzed freight rate sheet of the company and solved the discrepancy which resulted in saving amount of USD 28000
  • Initiated in last moment coordination with port operations team for the loading of containers which resulted in customer satisfaction and appreciation was given by Maersk Line management.
  • Visited JNPT, GTI, Nhava-Sheva (Mumbai, India) to learn the MaerskLine vessel and port operations.
  • Visited the MaerskLine CFS, container yard at port.

Languages

English
Full Professional

Timeline

Customer Relation Specialist

J.F Hillebrand- A company of DHL
08.2022 - Current

Import Operations Specialist

DHL Global Forwarding
05.2021 - 08.2022

Operations Coordinator

Expo-Trans Intl
09.2020 - 03.2021

Supply Chain Analyst

STALCO INC
06.2019 - 01.2020

Order Processor

STALCO INC
09.2018 - 06.2019

Operations Assistant

Gulf Agency Company LLC
08.2016 - 06.2017

Customer Service Executive

ATS SHIPPING LLC
09.2015 - 01.2016

Customer Service Executive

Cargoplan International India Pvt Ltd
03.2015 - 08.2015

Senior Liner Associate

Maersk Global Services India Pvt Ltd
02.2012 - 08.2013

Post Graduate Degree in Supply Chain Management -

Lambton College

MBA in International Business -

D.Y.Patil University

Bachelor of Mass Media -

Mumbai University (S.K.Somaiya College)
Anagha Jayadevan