Ana Gabriela Reza
Los Angeles
Summary
Dynamic leader with extensive experience at Sage Regenerative Kitchen, adept in team leadership and customer service. Excelled in staff training, schedule management, and ensuring compliance with health regulations. Proven adaptability and excellent communication skills contributed to significantly enhancing customer satisfaction and operational efficiency. Skilled in POS systems and inventory management, demonstrating a strong blend of hard and soft skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Sage Regenerative Kitchen(Sage Vegan Bistro)
02.2017 - 01.2025
- Working a long time with Sage gave me the opportunity to grow with them. I worked various jobs from barista, hosting, expediter, server, bartending, and management.
- Managed all front of the house breaks and covered when needed.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Baby Blues
Cashier and Server
08.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted new customers, discussed specials, and took drink orders.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
Host
There’s No Place Like Home
05.2017 - 10.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
99 Bargain
09.2016 - 02.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Education
High School -
Miguel Contreras Learning Complex
Los Angeles, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Schedule preparation
- Positive attitude
- Adaptability and flexibility
- Multitasking Abilities
- Excellent communication
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- California responsible beverage service certificate
Languages
English and Spanish
Timeline
Baby Blues
Cashier and Server
08.2020 - 03.2021
Host
There’s No Place Like Home
05.2017 - 10.2017
Manager
Sage Regenerative Kitchen(Sage Vegan Bistro)
02.2017 - 01.2025
Cashier
99 Bargain
09.2016 - 02.2017
- ServSafe Food Handler Certification - National Restaurant Association.
- California responsible beverage service certificate
High School -
Miguel Contreras Learning Complex
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