Ana Gabriela Reza
Sage Regenerative Kitchen(Sage Vegan Bistro)
Los Angeles
8
years of professional experience
1
Certification
Dynamic leader with extensive experience at Sage Regenerative Kitchen, adept in team leadership and customer service. Excelled in staff training, schedule management, and ensuring compliance with health regulations. Proven adaptability and excellent communication skills contributed to significantly enhancing customer satisfaction and operational efficiency. Skilled in POS systems and inventory management, demonstrating a strong blend of hard and soft skills.
Work History
Manager
7 Years 11 Months- Working a long time with Sage gave me the opportunity to grow with them. I worked various jobs from barista, hosting, expediter, server, bartending, and management.
- Managed all front of the house breaks and covered when needed.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Baby Blues
7 Months- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted new customers, discussed specials, and took drink orders.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
Host
5 Months- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
5 Months- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Education
High School
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Schedule preparation
Positive attitude
Adaptability and flexibility
Multitasking Abilities
Excellent communication
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- California responsible beverage service certificate
Languages
English and Spanish
Timeline
Baby Blues
Cashier and Server
08.2020 - 03.2021Read More
Host
There’s No Place Like Home
05.2017 - 10.2017Read More
Manager
Sage Regenerative Kitchen(Sage Vegan Bistro)
02.2017 - 01.2025Read More
Cashier
99 Bargain
09.2016 - 02.2017Read More
Miguel Contreras Learning Complex
High School
Read More