Ana Gabriel Loaiza Rendon
Desert Hot Springs
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and performance management. Proven track record in training teams and enhancing sales through innovative strategies. Skilled in floral arrangement and complex problem-solving, fostering a positive work environment that drives operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Pallet & Vender Received Learning Ambassador
Amazon
Palm Springs, CA
02.2022 - Current
- Facilitated learning sessions to enhance employee onboarding and training processes.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Maintained clean, organized and professional work environment.
Lawn and Garden Department Manager
Walmart
Palm Springs, CA
06.2018 - 11.2020
- Managed inventory levels and ensured product availability in lawn and garden department.
- Trained staff on customer service techniques and product knowledge to enhance sales performance.
- Developed promotional displays that increased customer engagement and drove seasonal sales.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
Acadamy Trainer
Walmart
La Quinta, CA
09.2016 - 05.2017
- Developed training materials to enhance employee onboarding and compliance with safety standards.
- Conducted hands-on training sessions to improve team performance and operational efficiency.
- Assisted in creating a culture of continuous improvement through regular training updates and assessments.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Provided coaching and mentoring to employees.
Department Manager
Walmart
Palm Springs, CA
04.2015 - 06.2016
- Supervised daily operations, ensuring compliance with safety and performance standards.
- Trained and mentored team members on efficient workflow practices and customer service excellence.
- Analyzed inventory levels and implemented strategies to reduce stock discrepancies.
- Collaborated with cross-functional teams to optimize store layout for enhanced customer experience.
Shift Leader
Jack in the Box
Palm Springs, CA
05.2010 - 07.2013
- Supervised team members to ensure compliance with food safety regulations and company policies.
- Coordinated shift operations, optimizing workflow and maintaining high standards of service quality.
- Trained new employees on operational procedures and customer service techniques to enhance team performance.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty through exceptional service.
Customer Service Lead
Walmart
Palm Springs, CA
12.2014 - 2015
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Trained new associates on company policies, procedures, and customer engagement techniques.
- Oversaw daily operations to ensure compliance with service standards and efficiency goals.
- Implemented process improvements that enhanced customer satisfaction and streamlined workflows.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CASkills
- Floral arrangement
- Positive attitude
- Customer service
- Computer skills
- Active listening
- Task prioritization
- Professionalism
- Complex Problem-solving
- Performance management
- Plan projects
Languages
Spanish
Native or Bilingual
Timeline
Pallet & Vender Received Learning Ambassador
Amazon
02.2022 - Current
Lawn and Garden Department Manager
Walmart
06.2018 - 11.2020
Acadamy Trainer
Walmart
09.2016 - 05.2017
Department Manager
Walmart
04.2015 - 06.2016
Customer Service Lead
Walmart
12.2014 - 2015
Shift Leader
Jack in the Box
05.2010 - 07.2013
High School Diploma -
Desert Hot Springs High School