Ana Elisabeth Hernandez
Victorville
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to boost sales through effective upselling and guest engagement. Expertise in safe food handling and team collaboration, ensuring a seamless dining experience while maintaining a professional appearance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Apple Valley, CA
08.2019 - Current
- Assisted in training new servers on menu offerings and service protocols.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking skills.
- Suggested menu items based on customer preferences, boosting sales through upselling techniques.
Bar Server
Buffalo Wild Wings
Apple Valley, CA
08.2019 - Current
- Provided excellent customer service by promptly serving beverages to patrons.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in setting up and breaking down bar equipment for events.
- Learned and adhered to safety protocols for handling food and beverages.
Server
Dennys Corp
Baldwin Park, CA
06.2009 - 08.2017
- Provided excellent customer service by promptly serving beverages to patrons.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in setting up and breaking down bar equipment for events.
- Learned and adhered to safety protocols for handling food and beverages.
Education
High School Diploma -
Rio Hondo College
Whittier, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Food running
- Team collaboration
- Sales expertise
Certification
Serve safe food handlers card and alcohol card
Languages
Spanish
Native or Bilingual
Timeline
Server
Buffalo Wild Wings
08.2019 - Current
Bar Server
Buffalo Wild Wings
08.2019 - Current
Server
Dennys Corp
06.2009 - 08.2017
High School Diploma -
Rio Hondo College