Summary
Overview
Work History
Education
Skills
Timeline
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Ana Cristina Horga

Toronto,ON

Summary

Highly organized and results-driven Administrative Professional with 10+ years of experience streamlining operations, providing exceptional support, and fostering positive client relationships. Proven ability to manage diverse responsibilities, prioritize effectively, and exceed expectations in fast-paced environments. Expertise in Microsoft Office Suite, cash handling, and accounts management. Adept at problem-solving and proactive in identifying opportunities for improvement. Seeking an Administrative Assistant role where I can leverage my skills and contribute to a high-performing team.

Overview

13
13
years of professional experience

Work History

Freelance Photographer/Videographer

Self Employed
05.2023 - Current
  • Captured compelling visuals: Produced high-quality photographs and videos for a variety of clients, specializing in capturing the essence of wine and alcohol events and brands
  • Crafted engaging content: Edited photos and videos to create polished, visually appealing content suitable for various platforms
  • Developed social media presence: Created and curated content for social media, showcasing client products and events and expanding brand reach

Assistant Manager

Cash Money
06.2019 - 01.2025
  • Optimized office efficiency: Streamlined administrative processes, resulting in a smoother workflow and improved team productivity
  • Ensured regulatory compliance: Conducted regular audits, proactively identifying and resolving potential issues, contributing to a secure and compliant work environment
  • Managed client communications: Handled a high volume of incoming and outgoing communications, including sales inquiries, collections, and scheduling, ensuring timely and professional interactions
  • Supported team success: Participated in recruitment and onboarding, providing valuable support to new hires and contributing to a positive team dynamic
  • Managed finances: Handled cash transactions, reconciled accounts, and managed daily deposits, demonstrating accuracy and responsibility in financial administration
  • Leveraged technology: Proficiently used Microsoft Office Suite (Word, Excel, PowerPoint, Teams) to create reports, manage data, and facilitate communication
  • Management: Supervised daily operations including scheduling shifts, assigning duties, in addition to reviewing employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Metrics and KPI's: Created reports on sales trends, inventory levels, and financial data.

Cosmetics Merchandiser

Shoppers Drug Mart
12.2014 - 05.2019
  • Enhanced customer experience: Provided exceptional customer service, resolving inquiries and addressing concerns with professionalism and empathy
  • Managed inventory effectively: Ensured timely purchasing and receiving of products, optimizing stock levels and minimizing shortages
  • Collaborated with vendors: Organized promotional events, demonstrating strong communication and coordination skills
  • Handled cash transactions: Processed sales and managed cash flow accurately and efficiently

Barista

Starbucks
04.2012 - 12.2014
  • Provided exceptional customer service: Built rapport with customers, handled inquiries efficiently, and ensured a positive customer experience
  • Managed transactions accurately: Processed customer orders and cash transactions with precision and attention to detail
  • Multitasked effectively: Managed a high volume of customer orders in a fast-paced environment, prioritizing tasks and maintaining efficiency

Education

Management Development Program -

Cash Money
01.2024

High School -

James Cardinal MgGuigan Catholic High School
01.2013

Skills

  • Administrative Expertise
  • Client Relations
  • Creative vision
  • Technical Proficiency
  • Organizational Skills
  • Problem-Solving

Timeline

Freelance Photographer/Videographer

Self Employed
05.2023 - Current

Assistant Manager

Cash Money
06.2019 - 01.2025

Cosmetics Merchandiser

Shoppers Drug Mart
12.2014 - 05.2019

Barista

Starbucks
04.2012 - 12.2014

Management Development Program -

Cash Money

High School -

James Cardinal MgGuigan Catholic High School

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Ana Cristina Horga