Ana Clara Silva Souza
Sunnyvale
Summary
Dynamic and highly motivated professional with experience in caregiving, customer service, sales, cashiering, and front desk operations. Recognized for strong communication skills, attention to detail, reliability, and dedication to providing exceptional service. Experienced in handling confidential information, assisting diverse clients, and building positive customer relationships. Bilingual in Portuguese and English.
Overview
5
5
years of professional experience
Work History
Food Clerk
Safeway
Mountain View, CA
01.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Handled customer complaints professionally by offering suitable solutions or referring them to management when necessary.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Caregiver
FirstLight Home Care
Santa Clara, CA
05.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented personalized care plans to meet individual client needs.
- Provided companionship to enhance emotional well-being of clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Front Desk Receptionist
The Club at Moffett Towers 2
Sunnyvale, CA
04.2024 - 05.2025
- Managed front desk operations, ensuring seamless guest check-in.
- Handled multi-line phone system, responding promptly to inquiries and directing calls efficiently.
- Maintained accurate appointment schedules for staff and clients, optimizing daily workflow.
- Provided exceptional customer service, addressing guest concerns and enhancing overall satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Caregiver
24 Hour Home Care
Santa Clara, CA
03.2023 - 01.2025
- Developed strong relationships with families to foster trust and communication.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Safeway
San Mateo, CA
09.2022 - 12.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained cash drawer integrity by balancing daily receipts and deposits.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on register operations and customer interaction protocols.
Sales Associate
Victoria's Secret & PINK
Edgewater, NJ
05.2021 - 09.2021
- Delivered exceptional customer service through personalized shopping experiences.
- Assisted in visual merchandising to enhance product presentation and drive sales.
- Handled cash register transactions efficiently, ensuring accuracy in daily sales reports.
Education
High School Diploma -
Weehawken High School
Weehawken, NJ06-2021
Skills
- Customer Service
- Front Desk Operations
- Cash Handling
- Caregiving & Patient Support
- Communication
- Problem Solving
- Time Management
- Organization & Attention to Detail
- Team Collaboration
- Data Entry & Record Keeping
- Conflict Resolution
Languages
Portuguese
Native or Bilingual
Timeline
Food Clerk
Safeway
01.2026 - Current
Caregiver
FirstLight Home Care
05.2025 - Current
Front Desk Receptionist
The Club at Moffett Towers 2
04.2024 - 05.2025
Caregiver
24 Hour Home Care
03.2023 - 01.2025
Cashier
Safeway
09.2022 - 12.2023
Sales Associate
Victoria's Secret & PINK
05.2021 - 09.2021
High School Diploma -
Weehawken High School