Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Clara Machado

Vancouver,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently pursuing a Bachelor of Business Administration degree to further enhance business understanding and leadership capabilities.

Overview

7
7
years of professional experience

Work History

Service Specialist

London Drugs
03.2022 - Current
  • Identifying customer needs and helping customers use specific features
  • Hired as a Cashier and quickly promoted to Service Specialist within three months based on demonstrated performance, reliability, and exceptional customer service skills.
  • Responsible for training new team members, providing guidance on company policies, procedures, and customer service best practices.

Cashier/ Restaurant Team Member

Tim Hortons
01.2022 - 03.2022
  • Provided high-quality customer service, processed transactions, and maintained a clean and organized workspace
  • Demonstrated strong communication and problem-solving skills in a fast-paced environment
  • Adapted quickly to fast-paced environments, effectively multitasking to meet customer needs and maintain smooth operations during peak hours.

Event Manager and Actress

Neia e Nando Cia Teatral ( Theater Company )
03.2017 - 03.2020
  • Led and coordinated a wide range of theatrical events, ensuring seamless execution and client satisfaction
  • Collaborated with production teams, artists, and technical staff to develop creative concepts and deliver exceptional performances
  • Conducted rehearsals, coordinated schedules, and oversaw all aspects of event production to ensure high-quality and memorable experiences for audiences.

Education

Bachelor of commerce - Business

University Canada West
Vancouver
03.2024

Skills

    • Public Speaking
    • Critical Thinking
    • Team collaboration
    • Attention on details
    • Customer Service
      • Problem Resolution
      • Microsoft Excel
      • Microsoft Outlook
      • Staff Training
      • Customer Relationship Management (CRM)

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Service Specialist

London Drugs
03.2022 - Current

Cashier/ Restaurant Team Member

Tim Hortons
01.2022 - 03.2022

Event Manager and Actress

Neia e Nando Cia Teatral ( Theater Company )
03.2017 - 03.2020

Bachelor of commerce - Business

University Canada West

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Ana Clara Machado