Ana Carolina Simmons
novato
Summary
Seasoned Program Manager with over a decade of experience in executing high-impact technical programs at leading tech companies like Meta, Uber, and Google. Demonstrated ability to construct scalable frameworks and lead cross-functional teams, achieving up to 30% improvement in operational efficiency. Expert in transforming complex challenges into cost-effective solutions and accelerating project delivery timelines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Program Manager
META
01.2023 - 01.2025
- Designed and implemented global risk mitigation frameworks that reduced response time by 30%, enabling faster containment of high-severity incidents across 15+ markets
- Built scalable automated workflows that improved risk assessment efficiency by 20%, processing 10,000+ cases monthly with 95% accuracy
- Led cross-functional coordination during critical incidents, orchestrating response efforts across Engineering, Policy, Product, and Operations teams of 50+ members
- Developed executive dashboards using Tableau and SQL that increased leadership visibility into risk trends, informing strategic decision-making for $2M+ budget allocation
- Drove automation initiatives that reduced manual operational friction by 25%, saving 200+ hours monthly across global teams
Program Manager, Global Change Delivery
META
01.2020 - 01.2023
- Delivered 8 large-scale change programs focused on operational consistency, reducing redundancies by 18% and accelerating delivery timelines by 22% across global operations
- Created execution frameworks and project roadmaps that standardized workflows across 12 international teams, improving cross-regional collaboration
- Partnered with Product, Engineering, and Operations leadership to align strategic planning initiatives with business objectives, ensuring 95% on-time delivery rate
- Advocated for vendor performance improvements that strengthened SLA compliance from 82% to 96%, enhancing service delivery outcomes
Global Project Manager, Uber for Business
UBER
01.2019 - 01.2020
- Improved customer experience KPIs by 25% through comprehensive workflow redesign and process optimization across 8 global markets
- Directed end-to-end program delivery across Product, Engineering, Operations, and CX teams of 40+ members, managing $1.5M program budget
- Reduced customer escalations by 15% through continuous improvement initiatives, including implementation of automated routing system
- Conducted ROI analyses and presented findings to C-suite leadership, influencing strategic decisions on $5M+ operational investments
- Managed stakeholder communication across 6 time zones, ensuring alignment on deliverables and business requirements
Lead, Order Management
GOOGLE NEST
01.2017 - 01.2019
- Improved fulfillment and delivery compliance by 20% through operational redesign of order management system serving 500K+ orders annually
- Strengthened vendor performance across planning and operations, increasing on-time delivery rates from 78% to 92% through process optimization
- Streamlined escalation management processes, reducing resolution time by 30% and improving customer satisfaction scores by 18%
- Collaborated with Engineering teams to implement tracking system enhancements, increasing visibility for 10K+ daily shipments
Sales Operations Specialist
GOOGLE NEST
01.2017 - 01.2018
- Delivered analytics and performance insights using SQL and Tableau, informing go-to-market strategy for new product launches
- Identified optimization opportunities through customer trend analysis, contributing to 12% revenue growth in targeted segments
- Developed reporting dashboards that improved sales forecasting accuracy by 15%
HR/Recruiting Support Analyst
FACEBOOK
01.2016 - 01.2017
- Built global workflows that reduced case resolution time by 25%, improving efficiency for 200+ recruiters across 8 offices
- Partnered with Legal, Compliance, and Engineering teams to enhance automation tools, reducing manual processing by 40%
- Provided operational insights supporting recruiting strategies during 35% year-over-year company growth period
Customer Service Operations Specialist
NETFLIX
01.2014 - 01.2016
- Increased vendor agent performance by 15% through targeted training programs and calibration sessions across 5 outsourced teams
- Improved escalation management processes across global support teams serving 50M+ subscribers, reducing escalation rates by 12%
- Analyzed quality metrics and identified improvement opportunities, contributing to 8-point NPS increase
Education
B.A. - Communication & Media Studies
San Francisco State University
San FranciscoBachelor of Arts - Communication Studies
Universidade Federal De Goias
BrazilSkills
- Agile methodologies and Scrum
- Performance analysis
- Cross-functional collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Training and mentoring
- Corrective action planning
- Project integration activities
- Deployment plans
- Project leadership
- Requirements gathering
- Trends analysis
- Policy interpretation
- Risk management
- Stakeholder engagement
- Change management
- Process optimization
- Cross-functional leadership
- Project management tools
- Data visualization
- SQL and data analysis
- Workflow automation
- Dashboard creation
- Google Workspace proficiency
- Vendor relations
- Incident response strategies
- Strategic planning and execution
- Continuous improvement initiatives
- Program delivery
Websites
Certification
- Product Management Certificate, Product School
- Artificial Intelligence in Project Management, Alison
Leadership And Community Impact
- Employee Resource Group Lead, Black Women at Meta, 01/01/20, 12/31/25, Designed and executed programs, mentorship initiatives, and community-building events reaching 26,000+ employees globally.
- Founder, Black Girls Brunch, 01/01/17, Present, Built community organization providing professional development and networking opportunities for 500+ Black women in the Bay Area.
- Committee Member, Black in Tech Gala, 01/01/18, Present, Managed event logistics, sponsorship acquisition, and outreach for annual gala with 300+ attendees and $200K+ in fundraising.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Senior Program Manager
META
01.2023 - 01.2025
Program Manager, Global Change Delivery
META
01.2020 - 01.2023
Global Project Manager, Uber for Business
UBER
01.2019 - 01.2020
Lead, Order Management
GOOGLE NEST
01.2017 - 01.2019
Sales Operations Specialist
GOOGLE NEST
01.2017 - 01.2018
HR/Recruiting Support Analyst
FACEBOOK
01.2016 - 01.2017
Customer Service Operations Specialist
NETFLIX
01.2014 - 01.2016
B.A. - Communication & Media Studies
San Francisco State University
Bachelor of Arts - Communication Studies
Universidade Federal De Goias