Ana Carolina Tiessi Poll
Ancaster,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Account Manager
Carlson Wagonlit
08.2009 - 11.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Assistant
Hogg Robinson Group
09.2008 - 07.2009
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
- Set competitive and profitable prices for products and services to maximize revenue.
- Optimized sales approaches based on account, competitor and general market trends.
- Negotiated prices, terms of sales and service agreements.
- Created sales proposals and delivered presentations to high-level decision-makers.
Corporate Event Planner
Hogg Robinson Group
10.2007 - 12.2008
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
- Conferred with event staff at event site to coordinate details.
- Performed face-to-face meetings to finalize contract for services and event details.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Coordinated florists, photographers, and musicians for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Evaluated and selected service providers and vendors according to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
- Coordinated travel and accommodations for event attendees.
Corporate Event Planner
Rede Windsor De Hoteis
03.2007 - 10.2007
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Evaluated and selected service providers and vendors according to customer requirements.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
Administrative Assistant
BRR Gerenciamento E Planejamento S/A
06.2006 - 03.2007
- Answered multi-line phone system, routing calls and delivering messages to staff
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Emergency Substitute Teacher
Diretoria De Ensino
01.2005 - 02.2006
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Followed lesson plans designed by absent teachers.
Office Administrative Assistant
Otica Paulista
01.2002 - 06.2003
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Hotel Front Desk Receptionist
Hotel Pousada Ourinhos
05.2001 - 11.2001
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
Education
First Aid - Standard First Aid With CPR/AED Level C
Heaven Can Wait
Toronto, ON01.2024
Bachelor's - Tourism Management
Faculdade Estacio De Sa
Ourinhos, BR12.2004
Skills
- Complaint Management
- Needs Analysis
- Customer Satisfaction
- Goals and Performance
- Client Relationship Building
- Organizational Abilities
- Workflow Optimization
- Clerical Support
- Teamwork and Collaboration
- Computer Literacy
- Administrative Skills
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Account Manager
Carlson Wagonlit
08.2009 - 11.2015
Sales Assistant
Hogg Robinson Group
09.2008 - 07.2009
Corporate Event Planner
Hogg Robinson Group
10.2007 - 12.2008
Corporate Event Planner
Rede Windsor De Hoteis
03.2007 - 10.2007
Administrative Assistant
BRR Gerenciamento E Planejamento S/A
06.2006 - 03.2007
Emergency Substitute Teacher
Diretoria De Ensino
01.2005 - 02.2006
Office Administrative Assistant
Otica Paulista
01.2002 - 06.2003
Hotel Front Desk Receptionist
Hotel Pousada Ourinhos
05.2001 - 11.2001
First Aid - Standard First Aid With CPR/AED Level C
Heaven Can Wait
Bachelor's - Tourism Management
Faculdade Estacio De Sa
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