Ana Carmela Sitoy
Calgary
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Lynx Air
04.2023 - 02.2024
- Ensured passenger safety through adherence to safety protocols and emergency procedures.
- Provided exceptional customer service by assisting passengers with inquiries and addressing concerns.
- Assisted in cabin preparation, ensuring cleanliness and readiness before flights.
- Collaborated with crew members to deliver efficient service during beverage distribution.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Dining Attendant
Trinity Lodge Retirement Residence
11.2019 - 03.2023
- Provided exceptional customer service to enhance dining experience.
- Assisted with food preparation and presentation in accordance with safety standards.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to streamline meal service and improve efficiency.
- Strengthened relationships with regular customers through personalized attention, remembering preferences, names, and engaging in friendly conversation.
Food Runner
Oishii Sushi
07.2019 - 12.2019
- Delivered food orders promptly and accurately to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient service flow during peak hours.
- Maintained cleanliness and organization of dining areas to promote a welcoming environment.
- Assisted in training new team members on food delivery protocols and service standards.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
Saint Mary’s Senior High School
Calgary, AB06-2021
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Verbal and written communication
- Problem-solving
Languages
English
Full Professional
Cebuano
Full Professional
Tagalog
Full Professional
Timeline
Flight Attendant
Lynx Air
04.2023 - 02.2024
Dining Attendant
Trinity Lodge Retirement Residence
11.2019 - 03.2023
Food Runner
Oishii Sushi
07.2019 - 12.2019
High School Diploma -
Saint Mary’s Senior High School
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