Anacani Serrato
San Francisco
Summary
I am a productive individual looking for a new challenge in a professional environment that aligns with my passion. Dedicated to making positive changes that will ensure that Film SF can provide attentive, reliable and efficient services to the community of San Francisco.
Overview
12
12
years of professional experience
Work History
Shelter Service Representative
San Francisco Animal Care And Control
01.2019 - Current
- 5 years of verifiable experience as SSR.
- Input information into database. Maintain record keeping of sensitive and confidential information.
- Assisting clients with different socioeconomic backgrounds, de-escalating irate customers, and resolving their issues while ensuring safety of colleagues.
- Scheduling appointments for clients and prepare for their arrival to keep their stay brief and efficient.
- Part of Inclusion, Diversity, Equity, Action (IDEA) Committee; responsible for considering both internal and external facets of SFACC that may disproportionally impact marginalized communities.
- Trained probational employees.
- Assisted with new hire interview.
- Assist with revenue spreadsheets in absence of typist clerk by organizing daily income documents for review by tax collectors.
- Able to educate public on policies and animal related laws, both through writing and verbally.
- Became a lead within 3 years of hire.
- Multitasking daily -monitoring emails, helping walk -in clients, answering phone calls, and processing paperwork for other departments, in calm manner with great communication skills.
- Assisted with writing Policy and Procedures for our department.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information
Professional Bather/Pet Stylist
The Pawber Shop
02.2013 - 01.2019
- Receptionist responsibilities; greet clients, schedule appointments, answer phones, leave messages.
- Able to close out register and deposit money if necessary. Opening and closing shop responsibilities.
- Display leadership qualities by providing communication ideas to business owner.
- Helped increase clientele and establish long term clients
Education
Some College (No Degree) - Film Studies
City College of San Francisco
San Francisco, CAHigh School Diploma -
Jefferson High School
Daly City, CA06.2005
Skills
- 12 years professional dog grooming, 45 years as a Shelter Representative (current position)
- Superior communication, organization, and interpersonal and writing skills
- Function well in high-pressure arenas
- Ability to prioritize assignments to meet deadlines
- Type 55 words per minute
- Ability to use software; Chameleon, Word, Excel, Movie Magic, some Adobe
- Compassionate, enthusiastic, eager and dedicated
- Fast learner
- Bilingual, Spanish
- Multitasking Abilities
- Good Telephone Etiquette
- Problem-Solving
Hobbies
Volunteer- Full Belly Bus, and Creativity Explored.
Journalism- staff writer and featured photographer for Skyline College's The Skyline View in 2012.
Writing- collection of poems published in 2011 Poets By Nature for Skyline College, currently writing a full feature screenplay.
Running- Hosted a Women's easy run through downtown SF (inclusive to female identifying)
Timeline
Shelter Service Representative
San Francisco Animal Care And Control
01.2019 - Current
Professional Bather/Pet Stylist
The Pawber Shop
02.2013 - 01.2019
Some College (No Degree) - Film Studies
City College of San Francisco
High School Diploma -
Jefferson High School
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