Anacani Rodriguez

Highgate Hotels - The Westin Long Beach

Long Beach

08.2015 - Current

Resolved guest inquiries promptly via phone, email and occasionally in person to maintain high service standards.
Review records of reservations, cancellations, and no-shows.
Monitor call volumes, answer calls, and resolve customer inquiries related to reservations.
Process rooming lists and any changes, cancellations, etc. that come with it.
Create booking ResLinks for group clients to share with their attendees, for ease of booking their group room reservations.
Utilize software applications such as Microsoft Office, Excel, Word, and hotel-specific programs for day-to-day tasks.
Provide information on availability, pricing, and discounts to customers.
Verify guest information and payment options ensuring accuracy and completeness.
Review completed work to verify consistency, quality and accuracy.
Work with third parties to ensure reservations are accurately loaded into the system.
Process payment for third parties and through our sertifi system into our PMS.
Create airline masters for the year, and load airline reservations monthly, based on the airline manifest.
Attend meetings and pre-cons when required.
Work with CTAC to ensure transient commissions are paid accurately and in time.
Make, keep and track Gift Certificate log.
Build group blocks in LightSpeed ensuring accuracy. Once completed make copies and hand copies to Accounting.