Ana C Zelaya
Lynwood
Summary
Well-organized professional experienced in multitasking to manage diverse accounting requirements. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Accounts Payable Assistant Manager
Frontier Logistics
Gardena
03.2022 - 01.2026
- Managed invoice processing and approval workflows for timely payments.
- Coordinated with vendors to resolve billing discrepancies and inquiries.
- Oversaw data entry into accounting software to maintain accurate records.
- Assisted in month-end closing activities by preparing account reconciliations.
- Maintained records of disbursements including check numbers, dates paid, amounts paid.
- Analyzed vendor accounts, identified discrepancies, and initiated resolution of issues.
Call Center Representative
Produce center
Los Angeles
08.2019 - 11.2021
- Managed incoming customer calls, addressing inquiries and resolving issues effectively.
- Assisted customers with product selection and order placement through multiple channels.
- Documented customer interactions and feedback in the CRM system accurately.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Dispatcher Office Assistant
Food ja
Irvine
01.2017 - 06.2019
- Track and update call logs and data in software programs
- Provide reports to the upper management
- Coordinate schedule in the most effective manner
- Oversee the route or field units and track delivery status of products
- Managed communication between drivers and warehouse staff effectively.
Education
Business Administration
UAM University
Nicaragua 01.2012 - 11.2015
Skills
- Account reconciliations
- Data entry accuracy
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Team collaboration
- General ledger maintenance
- Customer relationship management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Accounts Payable Assistant Manager
Frontier Logistics
03.2022 - 01.2026
Call Center Representative
Produce center
08.2019 - 11.2021
Dispatcher Office Assistant
Food ja
01.2017 - 06.2019
Business Administration
UAM University
01.2012 - 11.2015