Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ana C. Rubio-Rosales

Rohnert Park

Summary

Committed and passionate Catering Manager with 9 years of experience directing Catering food services. Well-rounded leader with talent for supervising employees. Committed to top-tier customer service and upholding professional, approachable attitude. Skilled motivator dedicated to streamlining day-to-day operations with eye on larger profit goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Catering Manager

Guckenheimer At Google
07.2018 - Current
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Managed high-quality food presentation to ensure consistent client satisfaction.
  • Collaborated with clients and worked closely with chefs to create customized menus tailored to client preferences and dietary needs.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Conducted post-event evaluations with clients to identify areas for improvement and implement service enhancements.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to all health department regulations.
  • Improved staff productivity and performance by implementing effective scheduling practices and motivating team members to operate at peak efficiency.
  • Led bi-weekly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
  • Proactively addressed and resolved client and staff concerns in a prompt and professional manner.
  • Met with clients to outline event goals and prepared detailed quotes for overall catering costs.
  • Coordinated with event managers on floor plans, table layouts, guest counts, and overall catering logistics.
  • Set and enforced performance and service standards to ensure a consistent, high-quality environment focused on customer satisfaction.
  • Promoted catering packages with the most profitable outcomes while aligning with client preferences.
  • Hired, trained, and supervised both permanent and temporary catering staff to ensure top-tier service at all events.
  • Processed employee payroll accurately and on time, ensuring compliance with company policies and labor regulations.

Catering Supervisor

Guckenheimer At Google
02.2016 - 07.2018
  • Enhanced client satisfaction by providing exceptional catering services for various events and corporate meetings.
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
  • Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
  • Provided professional beverage service, including wine selection guidance and pairing recommendations.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant and food delivery.
  • Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.

Cafe Manager/Shift Manager

Specialty's Cafe & Bakery
08.2011 - 01.2016
  • Improved overall team performance by effectively delegating tasks and providing clear, actionable instructions.
  • Maintained high levels of customer satisfaction by promptly and professionally resolving concerns.
  • Fostered a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and role-specific responsibilities, ensuring smooth onboarding and team integration.
  • Monitored inventory levels to maintain optimal stock availability while minimizing waste and controlling costs.
  • Enforced strict adherence to safety protocols, significantly reducing workplace accidents and incidents over time.
  • Processed employee payroll accurately and on time, ensuring compliance with company policies and labor regulations.
  • Performed store opening and closing procedures, including setting up registers, securing the premises, and preparing daily reports.
  • Counted cashier drawers, reconciled discrepancies, and submitted total daily sales in the system for financial accuracy.

Education

High School Diploma -

Roseland University Prep
06.2010

Skills

  • Menu development
  • Event planning proficiency
  • Staff Scheduling
  • Budget understanding
  • Inventory Management
  • Revenue Growth
  • Team Leadership
  • Portion Control
  • Sanitation Standards
  • ServSafe Manager
  • Food presentation
  • Food Safety
  • Payroll Administration

Certification

  • ServSafe Manager Certification
  • ServSafe Alcohol - CA

Languages

Spanish
Native or Bilingual

Timeline

Catering Manager

Guckenheimer At Google
07.2018 - Current

Catering Supervisor

Guckenheimer At Google
02.2016 - 07.2018

Cafe Manager/Shift Manager

Specialty's Cafe & Bakery
08.2011 - 01.2016

High School Diploma -

Roseland University Prep

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Ana C. Rubio-Rosales