Anabelle Cordova
Sacramento
Summary
Dynamic Relationship Officer with a strong background in work coordination and customer service. Skilled in training staff and improving processes to boost team performance and member satisfaction.
Overview
2
2
years of professional experience
Work History
Relationship Officer II
SAFE Credit Union
Sacramento, CA
03.2025 - Current
- Processed member transactions efficiently using banking software and systems.
- Assisted in resolving member inquiries, enhancing customer service satisfaction.
- Collaborated with team to streamline operational workflows and improve efficiency.
- Maintained accurate records of account activity and transaction history.
- Organized a strategic closing task checklist that the entire Branch could follow daily.
- Organized meetings behind teller line to inform on operational changes and update branch services.
- Kept track of daily, weekly, monthly, and quarterly audits whether that be member information, transaction discrepancies, and dual-control.
Shift Lead
Cinnabon
Sacramento, CA
03.2024 - 02.2025
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on standard operating procedures and customer service excellence.
- Monitored inventory levels and coordinated restocking of ingredients and supplies.
- Implemented process improvements to enhance product quality and reduce waste.
- Conducted regular quality checks on products to uphold company standards and consistency.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Sheldon High School
Sacramento, CA06-2024
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Budgeting and finance
- Public speaking
Timeline
Relationship Officer II
SAFE Credit Union
03.2025 - Current
Shift Lead
Cinnabon
03.2024 - 02.2025
High School Diploma -
Sheldon High School