Anabella Cordero
Calgary,NL
Summary
Experienced strategic thinker skilled in effectively engaging employees and motivating them to achieve their highest potential. Known for fostering a positive work environment and cultivating strong relationships with team members. Demonstrated expertise in developing and implementing employee performance goals that drive individual and organizational success. Excel in creating a supportive and collaborative atmosphere that promotes growth and productivity.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
Canadian Evolution Group Inc
09.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Entered data into system and updated customer contacts with information to keep records current.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Online Department Manager
Walmart Canada
07.2022 - 08.2023
- Coordinate schedules, internal communication related to the area, leading a team of 20 associates, and ensuring the best customer experience.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
College Ambassador
Lethbridge College
10.2021 - 07.2023
- Built and maintained relationships with college admissions offices.
- Assisted with admissions process, financial aid process and obstacles that arose.
- Refined curriculum to create top-notch college placement courses.
- Conducted campus tours for prospective students and their families, showcasing the college''s amenities and resources.
- Enhanced campus engagement by organizing and promoting various events and activities.
- Guided groups of up to 30 people on scheduled tours.
Fulfillment Associate
Walmart
11.2020 - 06.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Host and Producer Radio Content Megalatino
CKXU 88.3FM, Media Industry
01.2020 - 04.2022
- Media content producer for Latin community audience using the radio magazine format.
Summer Alumni Engagement Assistant
LETHBRIDGE COLLEGE
04.2021 - 12.2021
- Prepare material for social media, support events, connect with different local businesses for the LC Perks App, and handle data entry.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed partnerships with local businesses and organizations for sponsorship opportunities, increasing event funding.
Video Graphic Content Producer
Lethbridge Family Services, Non-Profit Institution
01.2020 - 01.2021
- Producer of video graphic content for Angel Tree Program.
- Participated in brainstorming sessions with cross-functional teams, contributing innovative ideas for new projects or campaigns.
- Developed engaging email campaigns, driving leads generation and customer retention efforts.
- Assisted in video production process from pre-production planning through post-production editing stages.
Education
Associate of Arts - Multimedia Production Specialist
Lethbridge College
Lethbridge, AB05.2022
Bachelor of Arts - Journalism And Mass Communication
Universidad Don Bosco
Soyapango, San Salvador06.2006
Skills
- Customer Service Oriented
- Creative Thinking
- Problem-Solving
- Multitasking
- Marketing
- Team building
- Engagement
- Retail Management
- Work Planning and Organization
- Clerical Support
- Database entry
- Billing and Invoicing
- Cash Management
- Documentation and Recordkeeping
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Canadian Evolution Group Inc
09.2023 - 07.2024
Online Department Manager
Walmart Canada
07.2022 - 08.2023
College Ambassador
Lethbridge College
10.2021 - 07.2023
Summer Alumni Engagement Assistant
LETHBRIDGE COLLEGE
04.2021 - 12.2021
Fulfillment Associate
Walmart
11.2020 - 06.2022
Host and Producer Radio Content Megalatino
CKXU 88.3FM, Media Industry
01.2020 - 04.2022
Video Graphic Content Producer
Lethbridge Family Services, Non-Profit Institution
01.2020 - 01.2021
Associate of Arts - Multimedia Production Specialist
Lethbridge College
Bachelor of Arts - Journalism And Mass Communication
Universidad Don Bosco
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