Anabella Cordero
Canadian Evolution Group Inc
Calgary,NL
5
years of professional experience
Experienced strategic thinker skilled in effectively engaging employees and motivating them to achieve their highest potential. Known for fostering a positive work environment and cultivating strong relationships with team members. Demonstrated expertise in developing and implementing employee performance goals that drive individual and organizational success. Excel in creating a supportive and collaborative atmosphere that promotes growth and productivity.
Work History
Administrative Clerk
10 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Entered data into system and updated customer contacts with information to keep records current.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Online Department Manager
1 Year 1 Month- Coordinate schedules, internal communication related to the area, leading a team of 20 associates, and ensuring the best customer experience.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
College Ambassador
1 Year 9 Months- Built and maintained relationships with college admissions offices.
- Assisted with admissions process, financial aid process and obstacles that arose.
- Refined curriculum to create top-notch college placement courses.
- Conducted campus tours for prospective students and their families, showcasing the college''s amenities and resources.
- Enhanced campus engagement by organizing and promoting various events and activities.
- Guided groups of up to 30 people on scheduled tours.
Fulfillment Associate
1 Year 7 Months- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Host and Producer Radio Content Megalatino
2 Years 3 Months- Media content producer for Latin community audience using the radio magazine format.
Summer Alumni Engagement Assistant
8 Months- Prepare material for social media, support events, connect with different local businesses for the LC Perks App, and handle data entry.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed partnerships with local businesses and organizations for sponsorship opportunities, increasing event funding.
Video Graphic Content Producer
1 Year- Producer of video graphic content for Angel Tree Program.
- Participated in brainstorming sessions with cross-functional teams, contributing innovative ideas for new projects or campaigns.
- Developed engaging email campaigns, driving leads generation and customer retention efforts.
- Assisted in video production process from pre-production planning through post-production editing stages.
Education
Associate of Arts - Multimedia Production Specialist
Bachelor of Arts - Journalism And Mass Communication
Skills
Customer Service Oriented
Creative Thinking
Problem-Solving
Multitasking
Marketing
Team building
Engagement
Retail Management
Work Planning and Organization
Clerical Support
Database entry
Billing and Invoicing
Cash Management
Documentation and Recordkeeping
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Canadian Evolution Group Inc
09.2023 - 07.2024Read More
Online Department Manager
Walmart Canada
07.2022 - 08.2023Read More
College Ambassador
Lethbridge College
10.2021 - 07.2023Read More
Summer Alumni Engagement Assistant
LETHBRIDGE COLLEGE
04.2021 - 12.2021Read More
Fulfillment Associate
Walmart
11.2020 - 06.2022Read More
Host and Producer Radio Content Megalatino
CKXU 88.3FM, Media Industry
01.2020 - 04.2022Read More
Video Graphic Content Producer
Lethbridge Family Services, Non-Profit Institution
01.2020 - 01.2021Read More
Lethbridge College
Associate of Arts from Multimedia Production Specialist
Read More
Universidad Don Bosco
Bachelor of Arts from Journalism And Mass Communication
Read More