Summary
Overview
Work History
Education
Skills
Accomplishments
Placements
Accomplishments Publications
Skills Highlights
Languages
Interests
Timeline
Generic

Anabel Alejandra Zeballos

Mississauga

Summary

Highly skilled listener, empathetic with strong self-awareness, and proven experience in case management, has experience in research, and creating effective lesson plans. Adaptable to changing workplace scenarios and excels at following instructions. Meticulous attention to detail and accuracy, with exceptional multitasking abilities. Strong interpersonal skills, planning, and organizational capabilities. Demonstrates high level of computer proficiency in MS Word, PowerPoint, email, and basic Excel. Thrives both independently and in a team-oriented environment, consistently delivering exceptional customer service. Capable of creatively and effectively managing and resolving complex issues. Fluent in oral and written English and Spanish, with basic proficiency in Italian. Personable and reliable professional with exceptional communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Personal Support Facilitator

Family Service of Toronto
01.2007 - Current
  • Provide counseling and care for an client with developmental disabilities and related issues arising with their mental health, anxiety, impulsivity and OCD while working closely with their elderly caregiver providing them with support and respite
  • Provide guidance to client regarding social skills, health and safety, addressing behavioral issues and daily living activities
  • Create and lead weekly lesson plans in Math, Spelling, Grammar and Art
  • Assisted clients in navigating complex systems to access necessary resources and services, reducing barriers to success.
  • Assist client to participate and be an active community member by registering and attending art/music classes, organizing outings to local parks, galleries and museums to encourage artistic growth and social interaction
  • Document client’s annual progress and take notes of monthly/yearly goals reached
  • Managing a yearly budget for all the art classes, outings, memberships and supplies needed to participate in them
  • Provided emergency response in crisis situations to diffuse tensions.

Administrative Assistant

Dreams Art and Decor
09.2012 - 01.2019
  • Responding to inquiries and providing accurate information to clients and the general public regarding the products and services the company provides
  • Assisted clients with prices, handling paperwork and their payments
  • In charge of processing work orders, arranging and setting up meetings, composing correspondence, processing colour schemed booklets and research for senior management, purchasing office supplies and equipment
  • Participated in business operations that support fellow co-workers in other divisions and clients coming from out of town/country by communicating in their native language (Spanish or Italian)
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Art Therapy Graduate Program -

Toronto Art Therapy Institute
12-2025

Visual and Creative Arts Diploma -

Sheridan College
01.2017

Art Fundamentals -

Sheridan College
01.2015

Liberal Arts Degree -

York University
01.2012

Skills

  • Skilled listener
  • Self-awareness
  • Empathy
  • Lesson planning
  • Adaptability
  • Attention to detail
  • Multitasking
  • Planning
  • Computer proficiency
  • Creative problem solving
  • Written communication
  • English
  • Spanish
  • Basic Italian
  • Team collaboration
  • Safety protocols and procedures
  • Counseling techniques
  • Clinical documentation
  • Emotional support
  • Mental health support
  • Coping methods
  • Confidentiality practices
  • Group facilitation

Accomplishments

Personal Art work has been on display on print/online and in gallery/museum showings,

2023, Canadian Art Therapy Association

2017 Sheridan Grad Show

2015 Stock Art Show

2013 Whychwood Barns Gallery

2013 T.D. Canada Trust private event

2010 R.O.M as part of the Touch by Fire Art Show


Published personal poetry and photographs in 3 editions of York University's Literary Magazine, Entre Voces (2013, 2010 and 2008 editions)

Placements

Maynard Nursing Home, 06/14/24, Present

  • Co-facilitate an Art Therapy program for seniors who have cognitive decline, CVA and motor skill limitations
  • Developed a range of Art Therapy activities informed by research and design to address the emotional well-being, to help reduce stress for them.
  • Prepare weekly Art Directives that meet the capabilities of the clients
  • Assist with mental and emotional well-being
  • Supports individuals with mental health challenges
  • Participate in regular meetings with the onsite supervisor and co-facilitator, and prepare clinical documentation.


E.S.S, 07/08/2024- Present

  • Co-facilitate an Art Therapy program for seniors who have dementia twice a week
  • Developed a range of Art Therapy activities informed by research and design to address the emotional well-being, to help reduce stress and help build community response
  • Support and provide stress reducing activities for individuals with motor skill challenges
  • Provide Assistance in English, Spanish and Italian to promote inclusion with clients who faced a language barrier
  • Participate in regular meetings with the onsite supervisor and co-facilitator, and prepare clinical documentation.




Epilepsy Toronto, 06/01/22, 09/30/22

  • Co-facilitate an Art Therapy program for adults struggle with epilepsy, both in person and via online
  • Provided emotional support, through specific CBT oriented activities to help reduce anxiety
  • Participated in regular in person and online meetings with the onsite supervisor and co-facilitator, and prepare clinical documentation.

Accomplishments Publications

  • Personal artwork has been put on display at various events/galleries, R.O.M gallery for a private function 2010, Artscape Whychwood Barns Gallery 2013, The Glass Factory 2015, Stock Art show 2016 and Sheridan grad show 2017.
  • Published poetry and photographs in three editions of York University’s literary magazine. (2008, 2011 and 2013).

Skills Highlights

  • Skilled listener, self-awareness and empathetic towards other’s feelings and well-being.
  • Knowledge in case management, research and create training materials for lesson plans.
  • Quick to adapt to ever changing scenarios in the workplace, great at following instructions.
  • Meticulous attention to detail and accuracy, great multitasker.
  • Superb interpersonal skills with strong planning and organizational abilities.
  • Strong computer proficiency in MS Word, PowerPoint, e-mail and training in Excel.
  • Able to work independently and in a team-oriented environment, providing exceptional customer service.
  • Capable of managing and resolving complex issues creatively and effectively.
  • Keen oral and written skills in English, Spanish and basic Italian.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Interests

  • Volunteering
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Volunteering at local animal shelters and rescue organizations
  • Dance
  • Offering time and support to the elderly and animals

Timeline

Administrative Assistant

Dreams Art and Decor
09.2012 - 01.2019

Personal Support Facilitator

Family Service of Toronto
01.2007 - Current

Visual and Creative Arts Diploma -

Sheridan College

Art Fundamentals -

Sheridan College

Liberal Arts Degree -

York University

Art Therapy Graduate Program -

Toronto Art Therapy Institute
Anabel Alejandra Zeballos