Anabela Oliva
Calgary,AB
Summary
Proven track record in enhancing operational efficiency and customer satisfaction. Leveraging expertise in Supply Chain Management and exceptional multitasking abilities. Achieved significant cost savings and fostered positive work environments, demonstrating strong procurement skills and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Office Administrator
De Havilland Aircraft Canada Limited
2023.11 - 2024.07
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to inquiries from callers seeking information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
Buyer (Contract)
De Havilland Aircraft Canada Limited
2023.03 - 2023.10
- Placed orders for aircrafts' parts consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Volunteered in trade shows and conferences to stay informed of the latest Aerospace industry developments and maintain a strong professional network.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Coordinated with quality control teams to address and rectify any product issues, maintaining high standards of quality.
- Managed portfolio of suppliers to diversify sourcing options and mitigate risks associated with supply chain disruptions.
Purchaser
Knelsen Sand and Gravel
2022.06 - 2023.03
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Checked items received against items ordered by verifying receipts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Evaluated product quality and vendor performance to maintain quality standards.
- Collaborated with cross-functional teams to implement procurement strategies for new projects.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Finance Intern
Students' Association Bow Valley College
2021.05 - 2022.04
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Aided in budget management tasks by monitoring expenses closely and providing regular financial reports to supervisors.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Presented reports at the Annual General Meeting to stakeholders.
- Edited and proofread documents for accuracy and completeness.
- Investigated and resolved students' issues with the Conduct Committee.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Educated customers on available products and services.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Developed rapport with diverse clientele by demonstrating empathy and understanding during difficult situations.
- Facilitated communication between different teams within the organization by acting as a liaison when necessary, promoting effective collaboration efforts across projects or initiatives.
- Participated in professional development opportunities offered by the non-profit organization to further enhance skills relevant to career goals in the sector.
- Established relationships with community partners through networking at local events, leading to increased visibility and support for the organization.
- Provided excellent customer service when interacting with donors, volunteers, and community members, contributing to a positive reputation for the non-profit organization.
Customer Service Representative
Banco Patagonia
2015.06 - 2019.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Internal Auditor
Roqueta Pratt S.A.
2012.07 - 2015.04
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Achieved significant cost savings by identifying inefficiencies in operational procedures and recommending improvements.
Cabin Crew Member
Emirates Airlines
2012.01 - 2012.05
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Customer Service Representative
Favacard S.A.
2005.06 - 2011.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Supported different teams within the organization, learning their processes and gaining the bigger picture of the operations.
Education
Business Administration
Bow Valley College
Calgary, AB05.2022
Skills
- Database entry
- Customer Relationship Management (CRM)
- Spreadsheet development
- Business Administration
- Expense Reporting
- Event Coordination
- Meeting Coordination
- Excel, Word, IFS, Winpax, Stealth, Bantotal, Teams, and Outlook expertise
- Supply Chain Management
- Procurement
- Inventory Management
- ERP
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Administrator
De Havilland Aircraft Canada Limited
2023.11 - 2024.07
Buyer (Contract)
De Havilland Aircraft Canada Limited
2023.03 - 2023.10
Purchaser
Knelsen Sand and Gravel
2022.06 - 2023.03
Finance Intern
Students' Association Bow Valley College
2021.05 - 2022.04
Customer Service Representative
Banco Patagonia
2015.06 - 2019.04
Internal Auditor
Roqueta Pratt S.A.
2012.07 - 2015.04
Cabin Crew Member
Emirates Airlines
2012.01 - 2012.05
Customer Service Representative
Favacard S.A.
2005.06 - 2011.12
Business Administration
Bow Valley College
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