Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Anabel Arnold

Summary

Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a positive attitude and a high degree of accuracy. Excellent customer service and conflict management skills. An organized and dependable fast learner seeking a full or part-time administrative position.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Boston Pizza
10.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and take-out orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cashier Supervisor

Metro Grocery
11.2022 - 10.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Restaurant Hostess

Eastside Marios
05.2022 - 02.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Education

High School Diploma -

Canterbury High School
Ottawa, ON
06.2024

Skills

  • Editing and proofreading
  • Scheduling and calendar management
  • Note-taking
  • Research skills
  • Oral and written communication
  • Presentation Development
  • Customer and client relations
  • Fast Learner

Additional Information

Pursuing a Bachelor of Arts, Honours, Psychology, specialization in mental health, September 2025 (Queens University)

Volunteer aboard (Bali, Sir Lanka, India), January 2025.



Timeline

Restaurant Hostess

Boston Pizza
10.2023 - Current

Cashier Supervisor

Metro Grocery
11.2022 - 10.2023

Restaurant Hostess

Eastside Marios
05.2022 - 02.2023

High School Diploma -

Canterbury High School

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Anabel Arnold