ANA ZAPATA
Sudbury,Canada
Summary
With 15+ years of expertise in identifying, analyzing, and implementing incremental improvements across company processes, systems, products, and services, specializing in enhancing customer service through the design of efficient services using Agile and Lean Six Sigma methodologies. Proficient in accounting processes, insurance, and administrative procedures for navigating complex business environments. Committed to generating efficiencies, improving quality, and delivering value through continuous feedback, collaboration, and data analysis. Strong project management and team leadership abilities ensure successful execution of initiatives.
Overview
17
17
years of professional experience
Work History
Cleaner
Bee Clean
2023.09 - Current
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Continuous Improvement Leader
Bancolombia
2022.03 - 2023.08
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Spearheaded adoption of new technologies, enabling improved efficiency and increased capacity for growth.
- Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in 83% increase in productivity, 95% increase in throughput, and 89% improvement in productivity.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
Bank Reconciliation Leader
Bancolombia
2017.08 - 2022.02
- Oversaw day-to-day activities of 30 employees in Banking establishment, fostering inspiring atmosphere to optimize employee experiences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Accounting and Tax Processes Analyst
Bancolombia
2014.07 - 2017.07
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Financial Provisions and Banking Risks Analyst
Bancolombia
2007.03 - 2014.03
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled various accounting transactions.
Education
Bachelor's Degree in International Business -
Esumer
01.2010
Skills
- Solid competency in administration and finance: Utilizing skills in basic bookkeeping tasks, preparing invoices and bank deposits, and storing, updating, and retrieving financial data.
- Commitment to continuous process improvement: Demonstrating the ability to organize and schedule office work efficiently, prepare and monitor contracts and budgets, and maintain and prepare reports from manual or electronic files.
- Skill in leadership and human resources management: Exhibiting efficient interpersonal skills and a positive attitude to provide excellent customer service, offer general information to clients and the public, and order office supplies while maintaining inventory.
- Excellent communication and interpersonal skills: Utilizing proficiency in Microsoft Office suite (Word, Excel, Outlook) for correspondence, forms, and data compilation. Additionally, collaborative tools like Teams can be used for efficient communication.
- Analytical solid capability: Performing data entry accurately, sorting, processing, and verifying applications, receipts, and other documents with meticulous attention to detail. I also have SQL and Power BI skills for data analysis and report generation.
Timeline
Cleaner
Bee Clean
2023.09 - Current
Continuous Improvement Leader
Bancolombia
2022.03 - 2023.08
Bank Reconciliation Leader
Bancolombia
2017.08 - 2022.02
Accounting and Tax Processes Analyst
Bancolombia
2014.07 - 2017.07
Financial Provisions and Banking Risks Analyst
Bancolombia
2007.03 - 2014.03
Bachelor's Degree in International Business -
Esumer
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