Ana Woolwine
Visalia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician Student
08.2024 - 04.2025
- Strengthened relationships with local fire departments and law enforcement agencies through regular collaboration during emergencies.
- Maintained equipment readiness by regularly inspecting, cleaning, and restocking essential supplies on the ambulance.
- Assisted in the stabilization of critically ill patients through effective administration of life-saving interventions.
- Supported patient recovery with compassionate bedside manner and attentive monitoring throughout transport.
- Contributed to a positive learning environment by actively participating in training sessions and practical assessments.
- Advanced critical thinking skills helped prioritize tasks effectively leading to better outcomes for patients.
- Adapted quickly to a fast-paced work environment where priorities could shift rapidly due to changing circumstances.
Clinical Nursing Assistant Student
Westgate
11.2021 - 04.2022
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
- Cleaned and sanitized patient rooms and examination rooms.
- Recorded height and weight of patients.
- Kept patient information confidential to protect organization's value.
- Turned bedridden patients to avoid bedsores.
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support.
- Supplied, collected and emptied bedpans.
- Answered patient call signals, signal lights or bells to determine patient needs.
Customer Service Cashier
Nothing Bundt Cake
01.2020 - 07.2020
- Processed cash, check and credit cards for customer purchases.
- Helped customers locate merchandise.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Provided product information and resolved concerns to assist customers.
- Worked with coworkers to complete tasks.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Computed and recorded totals of transactions.
- Bagged or boxed merchandise and prepared packages for shipment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Adhered to quality and service standards to support operational goals.
- Defined problems, collected data, established facts and validated conclusions.
- Assisted with new hire orientation and employee training.
Education
High School Diploma -
Visalia Charter Independent Studies
Visalia, CA06.2022
College of The Sequoias
Visalia, CASkills
- Communication
- Effective Time-Management
- Organization
- Creativity
- Conflict Resolution
- Teamwork skills
- Basic life support
- Documentation and reporting
- CPR and AED certification
Certification
- Certified Nursing Assistant, May 2022
- CPR, February 2024
- First-Aid, March 2022
Timeline
Emergency Medical Technician Student
08.2024 - 04.2025
Clinical Nursing Assistant Student
Westgate
11.2021 - 04.2022
Customer Service Cashier
Nothing Bundt Cake
01.2020 - 07.2020
High School Diploma -
Visalia Charter Independent Studies
College of The Sequoias
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