ANA VILLANUEVA
Fontana,CA
Overview
2026
2026
years of professional experience
Work History
Public Service Employee – IT
Department of Public Health
San Bernardino, CA
- Supported 40+ locations troubleshooting computers, printers, scanners, and network devices.
- Imaged and configured 300+ computer systems with precision and documentation accuracy.
- Managed help desk tickets in fast-paced environments ensuring high-quality resolutions.
- Supported mobile devices, VPN connectivity, and remote user management.
- Identified and escalated phishing, malware, and security vulnerabilities.
- Managed surplus equipment and ensured secure data disposal.
Office Assistant
CSUSB Orientation & First Year Experience
San Bernardino, CA
- Troubleshot printers, peripherals, and software during high-volume onboarding operations.
- Managed IT equipment inventory for large-scale events.
- Coordinated logistics including budgets, parking passes, and scheduling.
- Supported digital documentation and workflow execution for orientation planning.
Office Manager
Villas Truck & Equipment
Fontana, CA
03.2020 - Current
- Support daily digital operations, troubleshooting hardware, software, and imaging devices.
- Maintain IT equipment inventory ensuring readiness for high-volume tasks.
- Resolve Adobe, MS Office, and MS Teams issues to sustain production workflows.
- Enhance brand presence through social media content management and visual consistency.
- Manage sales, finances, and operational workflows with strong attention to detail.
Education
MBA - Marketing
California State University of San Bernardino
San Bernardino, CAMBA - Cybersecurity
California State University of San Bernardino
San Bernardino, CABachelor of Arts - Political Science (Minor: Public Administration)
California State University of San Bernardino
San Bernardino, CASkills
- AI & Creative Tools: Adobe Firefly, Midjourney, DALL-E, Leonardoai, Retouch4Me, Adobe Photoshop, Illustrator, InDesign, CaptureOne (familiar), Figma (familiar)
- Digital Production & Imaging: Image retouching, color correction, shotlists, metadata, brand consistency, high-volume workflow management
- Technical & IT Skills: Hardware troubleshooting, Adobe/MS Office/Teams support, device imaging & deployment, inventory management, security awareness
- Soft Skills: Fast-paced multitasking, detail-driven quality control, cross-team communication, workflow optimization
Timeline
Office Manager
Villas Truck & Equipment
03.2020 - Current
Public Service Employee – IT
Department of Public Health
Office Assistant
CSUSB Orientation & First Year Experience
MBA - Marketing
California State University of San Bernardino
MBA - Cybersecurity
California State University of San Bernardino
Bachelor of Arts - Political Science (Minor: Public Administration)
California State University of San Bernardino