Ana Velazquez
Sacramento
Summary
Enthusiastic health care professional looking to provide high quality patient care with 10 years of experience in the medical field. Compassionate, caring and empathetic to the needs of patient care.
Overview
11
11
years of professional experience
Work History
Assistant Clinical Manager
Elica Health Center
07.2024 - Current
- Participate in interviewing candidates and selecting top talent for open positions within the health center.
- Promote safety by implementing different strategies and addressing potential hazards.
- Streamlined administrative processes for efficient team coordination and improved patient outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or concerns.
Health Center Manager
WellSpace Health
04.2022 - 06.2024
- Improved patient satisfaction by implementing efficient scheduling.
- Provided exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules.
- Established and maintained effective communication with staff, and providers to enhance high quality patient care.
- Recruited, hired and trained staff, providing direct supervision, and continuous education to employees.
Lead Referral Coordinator
WellSpace Health
03.2016 - 03.2022
- Streamlined reporting processes to provide management with timely
updates on referral trends, challenges, and successes. - Increased patient satisfaction by ensuring timely and accurate referrals to
appropriate healthcare providers. - Enhanced referral process efficiency by streamlining workflows and
improving communication between departments. - Conducted regular audits of referral documentation, ensuring compliance
with relevant regulations and policies. - Provided exceptional customer service to patients, addressing inquiries or
concerns regarding their referrals promptly. - Managed a team of referral coordinators, providing guidance and support
for performance and professional growth.
Medical Assistant
WellSpace Health
03.2014 - 03.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and
allergies. - Directed patients to exam rooms, performed intakes, and prepared rooms for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in health center environments.
Education
Associate of Applied Science -
Heald College
Rancho Cordova, CA04.2013
High School Diploma -
Arthur A. Benjamin Health Professions High School
Sacramento, CA05.2009
Skills
- Certified in CPR
- Bilingual Spanish
- Problem-Solving
- Customer Service
- Epic/ NextGen
- HIPAA Compliant
- Medical terminology knowledge
- Insurance Verification
Timeline
Assistant Clinical Manager
Elica Health Center
07.2024 - Current
Health Center Manager
WellSpace Health
04.2022 - 06.2024
Lead Referral Coordinator
WellSpace Health
03.2016 - 03.2022
Medical Assistant
WellSpace Health
03.2014 - 03.2016
Associate of Applied Science -
Heald College
High School Diploma -
Arthur A. Benjamin Health Professions High School
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