Ana Vaz
Toronto,Canada
Summary
Dynamic and motivated professional with a proven track record at Tailwaggers, excelling in customer service and social media marketing. Recognized for maintaining accurate cash handling and fostering positive client interactions. Diligently managed store operations, ensuring safety and well-being while enhancing team performance and customer satisfaction. Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
6
6
years of professional experience
Work History
Key Holder
Tailwaggers
Toronto, Canada
06.2022 - 08.2025
- Company Overview: Dog Daycare.
- Provide care and supervision for multiple dogs, ensuring safety and well-being.
- Managed customer check-in/out at the front desk, processed payments, and answered inquiries.
- Assist with social media by capturing photos, videos, and posting engaging content.
- Handled customer inquiries and complaints with professionalism and patience.
- Opened and closed the store following security protocols and procedures.
- Oversaw cash handling procedures to maintain accurate financial records.
- Managed store operations during shifts and ensured effective team performance.
Customer Service Key Holder
Cabreira Meats
Toronto, Canada
05.2019 - 03.2022
- Company Overview: Cashier.
- Monitored stock levels for assigned areas to ensure adequate inventory availability for customers' needs.
- Managed opening, closing duties including counting money in registers at start, end of shift.
- Performed regular housekeeping duties throughout store area including cleaning shelves, counters, displays.
- Established effective relationships with co-workers through positive communication.
- Assisted customers with purchases and provided friendly, efficient service.
- Worked behind the counter to package and prepare customer orders.
- Maintain a clean and organized work area.
- Managed cash register operations and processed transactions accurately.
Education
High School Diploma -
Marshall McLuhan Catholic Secondary School
1107 Avenue Rd, Toronto, ON M5N 3B106-2024
Skills
- Responsible
- Organized
- Hardworking
- Motivated
- Diligent
- Customer service
- Client interaction
- Inventory management
- Social media marketing
- Time management
- Cash handling accuracy
Volunteer Experience
Tailwaggers, 3073 Dundas St W, Toronto, ON, M6P 1Z5, CO-OP, 10/01/22, 06/30/24, Maintain a clean, safe, and welcoming environment for clients and pets, Assist with taking pictures and videos for social media
Languages
Portuguese
Native/ Bilingual
Timeline
Key Holder
Tailwaggers
06.2022 - 08.2025
Customer Service Key Holder
Cabreira Meats
05.2019 - 03.2022
High School Diploma -
Marshall McLuhan Catholic Secondary School