Ana Varela
SANFRANCISCO
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Sanitation
Fortrex
Burlingame
12.2025 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Monitored and maintained cleanliness, sanitation, and organization of work area.
- Cleaned and polished glasses to ensure they met sanitation standards.
- Ensured compliance with health, safety, and sanitation regulations.
- Monitor food safety and sanitation protocols for all banquet operations.
- Developed and implemented sanitation protocols for facility.
Cashier /Team Lead
Krispy Kreme
Daly City
11.2023 - 02.2026
- Supervised cashier staff to ensure efficient customer service.
- Trained new team members on cash handling procedures.
- Managed cash registers and ensured accurate transactions.
- Resolved customer inquiries and complaints effectively.
- Greet customers as quickly as possible with a sincere smile and listen carefully to their needs.
- Apply fillings, Icing, and other toppings following Krispy Kream product specifications.
- Resolve any problems for clients and keep them calm in any situation.
Crew Maitenance worker
SF clean city
SANFRANCISCO
05.2023 - 10.2023
• Cleaned and removed debris from sidewalks, curbs, and tree wells in different areas in San Francisco.
• Observed and followed all safety rules, standards, and procedures.
• Participated in planting, shaping beds, path construction, and general landscape maintenance duties.
• Assisted in the timely completion of maintenance, clean-ups, and garden installations.
• Worked as a part of a crew to create and maintain an urban garden using environmentally supportive
methods.
• Stock and rotate product on cats, filling and icing hoppers and display cases to ensure freshness and
proper appearance.
Education
Thurgood Marshall Academy
SANFRANCISCO, CASkills
Customer service
Effective communication
Problem-solving
Complaint handling
Friendly and professional attitude
Cash register operation
Payment processing (cash, card, etc)
Deep cleaning and maintenance
use of chemicals
Compliance with hygiene standards
Sanitization of work areas
Timeline
Sanitation
Fortrex
12.2025 - Current
Cashier /Team Lead
Krispy Kreme
11.2023 - 02.2026
Crew Maitenance worker
SF clean city
05.2023 - 10.2023
Thurgood Marshall Academy