Ana Torres
Norwalk
Summary
Dedicated professional with a strong background in customer service and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Salesperson
Champion Dodge Downey
Downey, CA
07.2025 - Current
- Assisted customers in selecting vehicles, addressing inquiries and ensuring satisfaction.
- Conducted product demonstrations to highlight features and benefits of available models.
- Utilized customer relationship management software to track leads and follow up effectively.
- Maintained knowledge of inventory to provide accurate information on vehicle availability.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Assisting customer post support by providing proper information to get them connected and comfortable using their vehicle.
Ultrasound Technologist/Medical Assistant
Southern California Endocrine Medical Group
Orange, CA
02.2016 - 03.2017
- Operated ultrasound equipment to perform diagnostic imaging procedures.
- Collaborated with healthcare professionals to interpret ultrasound results.
- Maintained accurate patient records and documentation for quality assurance.
- Ensured compliance with safety protocols and infection control measures.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Scheduled appointments and coordinated follow-ups to enhance patient visit efficiency.
- Educated patients on how to use there glucose monitors and insulin administration.
Back Stock Associate/Model
Abercrombie & Fitch
Cerritos, CA
11.2011 - 03.2012
- Organized back stock areas to optimize product accessibility and flow.
- Collaborated with team members to ensure efficient inventory replenishment.
- Assisted in seasonal transitions by managing product layouts effectively.
- Contributed to a positive shopping experience for customers, assisting them with locating desired items when necessary.
- Greeted customers and directed to requested products.
- Promoted company products by using the products.
Education
GED -
La Mirada Adult School
Norwalk, CAUltrasound Tech Certification - Ultrasound
ATI College
Norwalk, CA02-2017
Medical Assistant Certification - Medical Assistant
Infotech Career College
Bellflower, CA11-2011
Skills
- Customer service
- Customer care
- Customer relationship building
- Complex Problem-solving
- Product and service knowledge
- Customer success management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salesperson
Champion Dodge Downey
07.2025 - Current
Ultrasound Technologist/Medical Assistant
Southern California Endocrine Medical Group
02.2016 - 03.2017
Back Stock Associate/Model
Abercrombie & Fitch
11.2011 - 03.2012
GED -
La Mirada Adult School
Ultrasound Tech Certification - Ultrasound
ATI College
Medical Assistant Certification - Medical Assistant
Infotech Career College