Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANA TORRES

Azusa

Summary

Dynamic Senior Account Officer at City National Bank with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I successfully implemented strategic initiatives that improved service delivery and fostered strong client relationships, contributing to a significant boost in customer satisfaction scores.

Knowledgeable [Desired Position] with solid background in managing financial operations and reporting. Adept at streamlining workflows and implementing best practices that enhance efficiency and accuracy. Demonstrated expertise in financial analysis and compliance, ensuring regulatory adherence and optimal financial health.

Overview

10
10
years of professional experience

Work History

Senior Account Officer

City National Bank
12.2016 - Current
  • Supported account reconciliation processes to ensure accuracy and compliance with regulations.
  • Collaborated with team members to maintain accurate records.
  • Engaged in training sessions to enhance skills in reporting data with the proper policy and procedures
  • Contributed to process improvements by identifying discrepancies and suggesting corrective actions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to event marketing, sales and brand promotion.
  • Engage in Superseding accounts, maintaining and updating clients records.
  • Legal Review

Manager

City National Bank
12.2015 - Current
  • Led cross-functional teams to enhance operational workflows and improve team performance.
  • Developed and implemented strategic initiatives that increased efficiency across departments
  • Facilitated regular training sessions to promote best practices in project management and team collaboration.
  • Established key performance indicators to measure success and drive continuous improvement initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Graduate Certificate - Court Interpreter

School of Interpretation
Santa Fe Springs, CA
06-2000

None - General Studies

LACC
Los Angeles, CA
06-1990

Skills

  • Problem-solving
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Product knowledge
  • Professionalism
  • Interpersonal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Account Officer

City National Bank
12.2016 - Current

Manager

City National Bank
12.2015 - Current

Graduate Certificate - Court Interpreter

School of Interpretation

None - General Studies

LACC

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