Ana Solorio
Bishop
Summary
Dynamic and results-driven professional with extensive experience in guest services management at Molcajetes Mexican Grill. Proven ability to enhance team collaboration and deliver exceptional customer experiences. Skilled in multilingual communication and adept at training staff to improve service quality, ensuring compliance with safety guidelines and fostering a welcoming environment.
Overview
19
19
years of professional experience
Work History
Waitress Supervisor
Molcajetesmexicangrill
Bishop
09.2021 - 02.2023
- Served customers with efficiency and attentiveness.
- Assisted at bar to ensure timely service.
- Managed front desk operations, including seating and greeting guests.
- Facilitated restaurant opening and closing procedures.
Waitress
Whiskey Creek
Bishop
08.2017 - 05.2019
- Greeted customers and provided menus.
- Communicated daily specials to customers.
- Assisted in seating guests at tables or booths.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Bussed tables as needed during peak hours.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Answered questions about menu items, ingredients, and pricing.
Waitress Trainer
El Ranchito Restaurant
Bishop
05.2004 - 12.2010
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Education
Some College (No Degree) - Flight Attendant
Institute of Aviation Technology
Tepic MexicoSkills
- Team collaboration
- Empathy and patience
- Multilingual communication
- Passenger assistance and support
- Aviation regulations compliance
- Clear communication skills
- Guest services management
Languages
English
Professional
Spanish
Professional
Affiliations
- traveling
- fitness
- socially active
References
References available upon request.
Timeline
Waitress Supervisor
Molcajetesmexicangrill
09.2021 - 02.2023
Waitress
Whiskey Creek
08.2017 - 05.2019
Waitress Trainer
El Ranchito Restaurant
05.2004 - 12.2010
Some College (No Degree) - Flight Attendant
Institute of Aviation Technology
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