Ana Silva
Buena Park
Summary
Detail-oriented medical receptionist known for optimizing patient scheduling and insurance processes. Experienced in training staff and enhancing front office operations, ensuring compliance and operational excellence.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Optum
Buena Park, CA
10.2020 - Current
- Processed patient information and insurance verifications accurately to minimize claim denials.
- Collaborated with healthcare providers to resolve patient inquiries efficiently and effectively.
- Managed patient scheduling and appointment coordination, ensuring optimal utilization of resources.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Trained new staff on office procedures and software systems to enhance operational efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Manager/Assistant Front Office Manager
Dr. Fadeel's Office
Anaheim, CA
02.2013 - 09.2020
- Streamlined office operations to enhance patient flow and reduce wait times.
- Led team training initiatives to ensure compliance with healthcare regulations.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained organized front desk operations, streamlining appointment scheduling and visitor check-ins.
- Handled confidential information with discretion, ensuring compliance with company policies and regulations.
- Collaborated with management to implement front desk procedures, enhancing operational workflow and effectiveness.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Front desk operations
- Patient scheduling
- Insurance verification
- Customer service
- Staff management
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Optum
10.2020 - Current
Manager/Assistant Front Office Manager
Dr. Fadeel's Office
02.2013 - 09.2020