Ana Serna
Escondido
Summary
To obtain a position as a Customer Service Representative where I can apply my communication and problem-solving skills to support customers effectively and create a positive experience.
Overview
10
10
years of professional experience
Work History
Confirmer Telemarketing
HVO HVC San Marcos M&S Call Center
San Marcos
08.2020 - Current
- Assisted guests with inquiries regarding accommodations and scheduled tour.
- Assisted guest in confirming their reservation to ensure a smooth check-in process and good experience.
- Resolved guest issues promptly, ensuring satisfaction throughout the confirmation process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Sales Lead
EXPRESS
Escondido
04.2017 - 05.2018
- Took necessary steps to meet customer needs, and give them a fun, fast efficient experience while shopping.
- Assisted customers based on currently available product, promotional and policy information.
- Had the responsibility of opening the store, and closing the store; opening/closing registers, completing bank deposits.
- Cooperated with other Cashier Sales leader, and Store Manger to come up with methods to reach our daily goals and giving our customers an excellent experience.
Team Member
PRINKIPIA FROZEN YOGURT
Escondido
08.2015 - 04.2017
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Volunteered to take on additional crew duties, including when fellow members felt ill and they needed a fill in.
- Gave customers an excellent experience, while offering them a variety of samples from our options.
- Responsible for receiving and disturbing cash at check out.
Education
HIGH SCHOOL DIPLOMA -
SAN PASQUAL HIGH SCHOOL
Skills
- Bilingual in Spanish and English
- Quick learner
- Excellent communication
- Dedicated
- Responsible
- Customer service
Timeline
Confirmer Telemarketing
HVO HVC San Marcos M&S Call Center
08.2020 - Current
Sales Lead
EXPRESS
04.2017 - 05.2018
Team Member
PRINKIPIA FROZEN YOGURT
08.2015 - 04.2017
HIGH SCHOOL DIPLOMA -
SAN PASQUAL HIGH SCHOOL