Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Rodriguez

Sacramento

Summary

A position as a Supervising Special Investigator II

Diligent Supervising Special Investigator with proven track record in conflict resolution and negotiation. Skilled in facilitating productive dialogue, fostering mutual understanding, and driving consensus. Strong focus on team collaboration and achieving results. Highly adaptable, reliable, and able to adapt to changing needs and priorities. Equipped with strong communication, problem-solving, and interpersonal skills.


Overview

26
26
years of professional experience
1
1
Certification

Work History

Supervising Special Investigator I

Contractors State License Board
01.2018 - Current
  • Supervise staff of 30 employees in various classifications in the Sacramento Intake and Mediation Center (IMC). This requires maintaining knowledge of CSLB's rules, policies and procedures, as well as Business and Professions Code. I possess knowledge of CSLB’s mediation and investigation techniques and procedures.
  • Streamline mediation processes with the implementation of advanced research techniques and tools.
  • Improve team communication and collaboration by leading regular meetings to discuss ongoing cases and updates.
  • Ensure compliance with all relevant laws, regulations, and policies while conducting mediations. Ensure staff is familiar with CSLB interviewing techniques, interpreting and applying contractor law, rules, and regulations.
  • Collaborate with law enforcement agencies to share information, facilitating successful case resolutions.
  • Expedite case dispositions by effectively prioritizing based on urgency and egregiousness of complaint items.
  • Maintain a work environment free of discrimination, harassment, and hostility.
  • Monitor performance measures closely to assess the success of work processes, ensuring my staff meet monthly, quarterly, and yearly goals and objectives.
  • Prepare weekly, monthly, and quarterly reports to keep Executive Management apprised of IMC statistical information.

Staff Services Manager I

Contractors State License Board
10.2016 - 01.2018
  • Supervised Business Services staff comprised of 25 employees within the Cashiering, Mailroom, Warehouse, Business Services and Imaging and Workflow Automation System (IWAS) units.
  • Recruited top talent through targeted hiring strategies, significantly improving overall staff capabilities and performance levels.
  • Fleet Management - Reduced operational costs, conducting thorough budget analysis, and implementing cost-saving measures. Worked with DCA Business Services offices to identify under-utilized vehicles and vehicles that needed to be replaced. Developed and implemented a Fleet Acquisition Plan.
  • Established performance metrics to track progress, identify areas of improvement, and drive continuous growth within the team.
  • Facilities Management - Collaborated with senior leadership on strategic planning initiatives aimed at driving organizational growth, sustainability, and continuous improvement. Worked with DGS Space Planner to ensure floor plans were adequate and lease renewals were timely. Analyzed staff projections, office space required and any modifications requested to ensure office space was adequate.
  • Championed process improvements initiatives aimed at increasing efficiency across various units within Business Services, including the Cashiering Unit, the Mailroom, and the Warehouse.
  • Oversaw the execution of multiple contracts and procurements in order to meet staff needs and comply with Board Strategic objectives.

Enforcement Representative II

Contractors State License Board
11.2014 - 09.2016
  • Serve as a lead investigator in the unit
  • Serve as a technical and analytical resource for lower level staff in the interpretation and enforcement of Contractors State License Board laws, rules, regulations and licensing classification structure
  • Train and mentor lower level staff in proper work processes providing specific, frequent and consistent feedback to ER I’s
  • Assist in reviewing reports submitted by other investigators for accuracy, completeness and soundness of logic
  • Conduct investigation of consumer complaints including organized crime groups, major financial diversion, and multiple complaints, involving technical interpretation of CSLB laws, rules and regulations
  • Conduct interviews with complainants, respondents, and other witnesses
  • Perform job site visits to meet with industry experts
  • Testify in administrative, criminal and civil proceedings
  • Provide instructions and information to consumers, licensees, and other government agencies
  • Prepare reports from the information gathered during investigations
  • Serve as a liaison to the Attorney General’s Office and District Attorney’s Offices
  • Analyze work processes and make recommendations of innovative and insightful process improvement suggestions and coordinate implementation with internal and external customers, ERs and Supervisors

Associate Governmental Program Analyst

State of California, Dept. of Consumer Affairs, Contractors State License Board
04.2011 - 11.2014
  • Research, analysis and development of operational and program recommendations, both oral and written, for the Enforcement Executive Office on matters related to various Enforcement programs.
  • Prepare issue memos containing findings and/or recommendations, and impact statements on issues that include but are not limited to staff resources, procedural changes, and policy changes.
  • Research and prepare written reports on behalf of the Chief of Enforcement for internal and external audiences including Executive staff, Board Members, and the Department of Consumer Affairs.
  • Initiate correspondence and reports for the Chief’s and Program Manager’s signature in response to written and verbal inquiries from the Governor’s Office, the Director of the Department of Consumer Affairs, the Legislature, and other state departments, etc.
  • Assist in resolving issues with attendance, leave balances, pay and benefits for Board Members and Enforcement staff.
  • Develop duty statements and justification memos for Enforcement staff.
  • Assist in recruitment process - clearing certification lists, developing interview questions, serving on interview panels.

Executive Assistant

State of California, Dept. of Consumer Affairs, Contractors State License Board
07.2009 - 04.2011
  • Performed a variety of administrative analytical support duties for the Chief of Enforcement and Enforcement Program Managers.
  • Screened, redirected and responded to calls and correspondence from the Governor’s Office, Legislator and other governmental agencies.
  • Initiated correspondence and reports for the Chief’s and Program Manager’s signature in response to written and verbal inquiries from the Governor’s Office, the Director of the Department of Consumer Affairs, the Legislature, other state departments, etc.
  • Created, edited and revised Requests for Personnel Actions, Duty Statements and Justifications for Enforcement Staff.
  • Made travel and lodging arrangements.
  • Attended Board, Committee and staff meetings to record minutes and disseminate meeting documents upon request.
  • Maintained confidential and administrative files.
  • Organized and tracked projects assigned of staff to ensure time frames were met.
  • Provided general information concerning the Board’s processes, procedures and policies to both internal and external clients.
  • Updated Chief on Enforcement on vacancies and scheduled interviews as needed.
  • Provided general assistance for conferences, trainings, workshops, etc.
  • Communicated directly with Legislators, District Attorney’s Offices, Industry Representatives, Board Members and DCA staff regarding Enforcement matters.

Office Technician – Typing

State of California, Dept. of Consumer Affairs, Contractors State License Board
07.2007 - 06.2009
  • Scheduled and maintained calendar for all Testing Centers statewide.
  • Proctored State Board Exams.
  • Screened, redirected and responded to large volume of calls and correspondence from both internal and external clients.
  • Assisted large volume of Spanish Speaking Only Applicants as a State Board Certified Bilingual Employee.
  • Traveled statewide to train new employees on Board processes, policies and procedures.
  • Made travel arrangements and processed travel claims using the CALATERS system.
  • Administered Bilingual Fluency Exam to other DCA employees as a State Certified Bilingual Fluency Exam Administrator.
  • Assisted with recruitment process by screening applications, ensuring certification list clearances and determining reachable ranks.
  • Assisted DCA by serving as the receptionist during ES and ER examination process.
  • Assisted with one day file in person recruitment.

Administrative Assistant, Office of Human Resources

AT&T
07.1999 - 07.2007
  • Personnel Analysis: Researched and made recommendations on job classifications and salary determinations. Conducted occupational analysis to determine appropriate allocation levels and developed justification memos. Served as Health and Safety Analyst. Served as a liaison on matters pertaining to workers’ compensation issues by analyzing and interpreting personnel laws, rules and practices and advising management staff. Reviewed and analyzed all Accident and Injury Reports to ensure compliance with personnel laws. Analyzed, interpreted and explained rules to management and employees pertaining to FMLA. Determined FMLA eligibility. Monitored and tracked disposition of FMLA claims. Tracked employee eligibility for health, dental, vision and disability benefits. Made recommendations on Return to Work, Leaves of Absences and ADA determinations. Reviewed and interpreted HR policy to ensure compliance with state and federal laws and provided recommendations for appropriate and reasonable accommodations. Identified appropriate alternate work assignments and schedules for employees with temporary accommodation requests. Analyzed and interpreted laws pertaining to labor relation issues and served as advisor to management staff on such issues. Prepared Report of Findings and Recommendations for employee’s preventive, corrective and adverse actions for consideration by management staff. Developed performance improvement plans and upward mobility performance appraisals.
  • Budget Analysis: Served as lead contact for all HR Department external service contracts. Evaluated and monitored contracts to ensure compliance with applicable laws, policies and contract requirements. Prepared Reports of Findings and Recommendations and suggested corrective actions when appropriate. Ensured compliance with department policies and program objectives. Developed tracking system to identify programmatic deficiencies and offer recommendations. Developed and implemented operational strategies to improve departments fiscal monitoring in conjunction with state and federal laws. Conducted analysis of expenditures data to ensure compliance while making sure department needs were met.
  • Management Analysis: Monitored progress of various department programs by ensuring compliance with meeting project management goals and timelines. Developed and monitored benchmarks to track program improvements. Ensured compliance with program objectives. Formulated office policies and procedures. Developed program alternatives to ensure compliance with personnel laws for management consideration.
  • Program Asset Analysis: Evaluated and implemented tracking system to monitor purchase, deployment, maintenance, utilization, and disposal of software and hardware for HR Department to ensure productivity goals were maintained while reducing information technology costs. Maintained and audited Leave Balances for HR staff.

Education

General Education with focus on Liberal Studies

Cosumnes River College
Sacramento, CA
01.2006

High School Diploma - undefined

Valley High School
Sacramento, CA
06.1994

Skills

  • Effective team leadership
  • Customer service expertise in consumer protection
  • Effective verbal and written communication
  • Advanced problem-solving
  • Customer complaint resolution
  • Cultivating collaborative partnerships

Certification

  • CSLB Enforcement Academy
  • DCA Leadership Academy

Languages

Spanish
Native or Bilingual

Timeline

Supervising Special Investigator I

Contractors State License Board
01.2018 - Current

Staff Services Manager I

Contractors State License Board
10.2016 - 01.2018

Enforcement Representative II

Contractors State License Board
11.2014 - 09.2016

Associate Governmental Program Analyst

State of California, Dept. of Consumer Affairs, Contractors State License Board
04.2011 - 11.2014

Executive Assistant

State of California, Dept. of Consumer Affairs, Contractors State License Board
07.2009 - 04.2011

Office Technician – Typing

State of California, Dept. of Consumer Affairs, Contractors State License Board
07.2007 - 06.2009

Administrative Assistant, Office of Human Resources

AT&T
07.1999 - 07.2007

High School Diploma - undefined

Valley High School

General Education with focus on Liberal Studies

Cosumnes River College

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Ana Rodriguez