Ana Reyes Garcia
Fresno
Summary
Experienced In leadership, experienced with comprehensive client assessments, safety plans, ensuring that personalized care plans are in place. Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TAY Case Manager/Life Coach 3
Aspiranet
01.2026 - Current
- Performed detailed evaluations of clients' physical, mental, and socioeconomic situations to establish care baselines.
- Coordinated client connections to external services, community programs, and housing or medical specialists to enhance support systems.
- Designed individualized treatment strategies focused on empowering clients to achieve lasting health and stability.
- Facilitated client representation and engagement in medical and social service systems to uphold their rights and preferences.
- Applied crisis intervention techniques to navigate high-pressure situations with clarity and confidence.
- Empowered young adults in successful transitions from foster care to independent living, driving positive outcomes. Delivered weekly case management support, fostering compliance with regulatory standards and tracking client progress effectively. Achieved comprehensive understanding of client needs through assessments and screenings, enabling timely referrals and strategic safety planning.
Facility Manager
Short Term Therapeutic Program
09.2023 - 11.2025
- Crisis De-escalation, Ability to remain calm under pressure and help de-escalate behavioral or medical emergencies on-site.
- Leadership & Team Management, Supervising staff, scheduling, and fostering a cohesive, empathetic care environment.
- Clear Communication, Skill in translating technical building issues into plain language for owners, staff, and external stakeholders.
- Adaptability & Organization, Balancing scheduled maintenance with unpredictable daily life interruptions and resident needs.
- Case management, Implementation of Operations and facility policies/procedures, trauma informed care, mandated reporting, legal documentation in physical forms as well as electronic, trained in (CPI) Crisis prevention, training employees,
- Scheduling staff, updating med binder/medications, updating client information/files, scheduling appointments, updating client needs & services,organizing/scheduling/planning outings/referral services, facilitating client CFT/IEP meetings, facilitating new client meet & greets, facilitating staff mandatory trainings, scheduling facility vehicle to be serviced,
- Updating resident council binder/emergency drills binder, completing client allowances, budgeting monthly expenses, updating facility inspection binder, organizing/updating weekly facility documentation, keeping office files organized, communicating with clients' attorneys, teachers, social workers, probation officers, doctors, therapists, law enforcement, workforce, ILP, DMV, documenting/submitting
- Incident reports/ LAW IR’s, completing monthly reports, completing client intakes/discharges, and shopping for needed supplies for facility & clients. Would also attend meetings with licensing to close out complaints. Managing the assessments and discharge planning activities offered to the client.
Case Management
Travel Inn Triage Shelter
09.2021 - 05.2022
- Facilitated successful client intakes and interviews, enhancing overall satisfaction with services. Achieved improved client engagement through effective interview techniques. Delivered high-quality client experiences during intake and interview phases.
- Compiled detailed client case notes to facilitate informed decision-making and follow-up actions.
- Enhanced data accuracy and accessibility within HMIS systems through meticulous management. Optimized the use of Microsoft Office programs to improve workflow and reporting capabilities. Contributed to data-driven decision-making by maintaining comprehensive documentation.
- Managed referral processing and client file updates to enhance service delivery. Oversaw administrative tasks including filing, editing, and faxing to streamline operations. Coordinated client transportation and appointment scheduling to maximize service efficiency.
- Performed typing tasks at 40+ wpm while supporting office operations. Assisted in telephone communication by maintaining proper etiquette. Executed clerical duties, including data collection and organization of client files.
- Assisted with program procedures by organizing and maintaining office documentation. Performed clerical tasks to support team operations, including updating Excel spreadsheets. Documented information in office programs to enhance data accessibility.
- Oversaw client engagement in accessing essential and supportive services. Monitored achievement of clients' mental health goals and requirements.
Education
Bachelors of Social Work - BSW
Fresno State Univerisity
Fresno, CA05-2022
Associates in Liberal Studies - Liberal Studies
Madera Center Community College
Madera, CA05-2018
Master of Social Work - MSW
Eastern University
PA05-2027
Skills
- Leadership-management experience
- Organizational skills
- Case management
- Case documentation
- Problem-solving
- Conflict resolution
- Decision-making
- Client advocacy
Accomplishments
- Leadership of employees
- Conduct comprehensive client intake assessments
- Initiate client case plans/safety plans
- Establish a network of community resources
- Mandated reporting/ follow through procedures
- Facilitated team performance & professional development
- Implemented personalized case plans
- Consulted & collaborated with community resource agencies
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Certification - 2026
- CPI Certification - 2025
- Cultural Competency Certificate - 2021
Timeline
TAY Case Manager/Life Coach 3
Aspiranet
01.2026 - Current
Facility Manager
Short Term Therapeutic Program
09.2023 - 11.2025
Case Management
Travel Inn Triage Shelter
09.2021 - 05.2022
Bachelors of Social Work - BSW
Fresno State Univerisity
Associates in Liberal Studies - Liberal Studies
Madera Center Community College
Master of Social Work - MSW
Eastern University