Documented patient information, treatment plans, and patient responses.
Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Maintained and updated patient records, changes in service plans and treatment reports.
Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Maintained supply inventory by placing orders when supplies ran low.
Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Coordinated daily activities of patients to support them in their individual care programs.
Communicated with physicians to provide updates on patient care.
Front Desk Medical Receptionist
Brockton Physical Therapy
11.2022 - Current
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Customer Service Associate
Bath & Body Works
05.2021 - 12.2022
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies
Resolved concerns with products or services to help with retention and drive sales.Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Informed customers about special promotions and provided detailed information for various products.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Recommended products to customers, thoroughly explaining details.
Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Ulta Beauty Advisor
Ulta Beauty, Inc
10.2018 - 10.2020
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Medical Assistant
Irvine Urgent Care
12.2017 - 07.2018
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Obtained pre- and post-treatment vital signs and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front office Receptionist
Plum FamiLee Acupuncture
06.2017 - 06.2018
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained clean reception area to promote positive, professional environment for clients.
Office Assistant
UC Irvine University Advancement, Chancellor’s Club
06.2014 - 07.2015
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Delivered clerical support by handling range of routine and special requirements.
Executed record filing system to improve document organization and management.
Completed clerical tasks such as filing, copying and distributing mail.
Developed correspondence letters, memos and emails.
Education
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Mt. San Jacinto College
B.A. - Psychology
University of California
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Moreno Valley College
Skills
Microsoft Office, Intermediate in QuickBooks, intermediate Medical Terminology
Cash registers
Clerical
Hiring
Medical Terminology
Microsoft Office
QuickBooks
Receptionist
Spanish-speaking
Answering phones
Translating
Medical office administration
Inventory and Supply Management
Indirect Patient Care
Trustworthy companion
Vital signs monitoring
Self-Motivated
Critical Thinking
Written Communication
Timeline
Occupation Therapist Aide
CORE Orthopaedic Medical Center
09.2023 - Current
Front Desk Medical Receptionist
Brockton Physical Therapy
11.2022 - Current
Customer Service Associate
Bath & Body Works
05.2021 - 12.2022
Ulta Beauty Advisor
Ulta Beauty, Inc
10.2018 - 10.2020
Medical Assistant
Irvine Urgent Care
12.2017 - 07.2018
Front office Receptionist
Plum FamiLee Acupuncture
06.2017 - 06.2018
Office Assistant
UC Irvine University Advancement, Chancellor’s Club
X-Ray Technician Supervisor of the Radiology Department at CORE Orthopaedic Medical CenterX-Ray Technician Supervisor of the Radiology Department at CORE Orthopaedic Medical Center