Overview
Work History
Education
Skills
Timeline
Generic

ANA RESENDIZ CRUZ

Perris

Overview

10
10
years of professional experience

Work History

Occupation Therapist Aide

CORE Orthopaedic Medical Center
09.2023 - Current
  • Documented patient information, treatment plans, and patient responses.
  • Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
  • Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
  • Coordinated daily activities of patients to support them in their individual care programs.
  • Communicated with physicians to provide updates on patient care.

Front Desk Medical Receptionist

Brockton Physical Therapy
11.2022 - Current
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Customer Service Associate

Bath & Body Works
05.2021 - 12.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies
  • Resolved concerns with products or services to help with retention and drive sales.Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Recommended products to customers, thoroughly explaining details.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.

Ulta Beauty Advisor

Ulta Beauty, Inc
10.2018 - 10.2020
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Medical Assistant

Irvine Urgent Care
12.2017 - 07.2018
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained pre- and post-treatment vital signs and weight.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Front office Receptionist

Plum FamiLee Acupuncture
06.2017 - 06.2018
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained clean reception area to promote positive, professional environment for clients.

Office Assistant

UC Irvine University Advancement, Chancellor’s Club
06.2014 - 07.2015
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Developed correspondence letters, memos and emails.

Education

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Mt. San Jacinto College

B.A. - Psychology

University of California

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Moreno Valley College

Skills

  • Microsoft Office, Intermediate in QuickBooks, intermediate Medical Terminology
  • Cash registers
  • Clerical
  • Hiring
  • Medical Terminology
  • Microsoft Office
  • QuickBooks
  • Receptionist
  • Spanish-speaking
  • Answering phones
  • Translating
  • Medical office administration
  • Inventory and Supply Management
  • Indirect Patient Care
  • Trustworthy companion
  • Vital signs monitoring
  • Self-Motivated
  • Critical Thinking
  • Written Communication

Timeline

Occupation Therapist Aide

CORE Orthopaedic Medical Center
09.2023 - Current

Front Desk Medical Receptionist

Brockton Physical Therapy
11.2022 - Current

Customer Service Associate

Bath & Body Works
05.2021 - 12.2022

Ulta Beauty Advisor

Ulta Beauty, Inc
10.2018 - 10.2020

Medical Assistant

Irvine Urgent Care
12.2017 - 07.2018

Front office Receptionist

Plum FamiLee Acupuncture
06.2017 - 06.2018

Office Assistant

UC Irvine University Advancement, Chancellor’s Club
06.2014 - 07.2015

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Mt. San Jacinto College

B.A. - Psychology

University of California

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Moreno Valley College
ANA RESENDIZ CRUZ