ANA RESENDIZ CRUZ
Perris
Overview
10
10
years of professional experience
Work History
Occupation Therapist Aide
CORE Orthopaedic Medical Center
09.2023 - Current
- Documented patient information, treatment plans, and patient responses.
- Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
- Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Coordinated daily activities of patients to support them in their individual care programs.
- Communicated with physicians to provide updates on patient care.
Front Desk Medical Receptionist
Brockton Physical Therapy
11.2022 - Current
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Customer Service Associate
Bath & Body Works
05.2021 - 12.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies
- Resolved concerns with products or services to help with retention and drive sales.Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Recommended products to customers, thoroughly explaining details.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Ulta Beauty Advisor
Ulta Beauty, Inc
10.2018 - 10.2020
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Medical Assistant
Irvine Urgent Care
12.2017 - 07.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained pre- and post-treatment vital signs and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front office Receptionist
Plum FamiLee Acupuncture
06.2017 - 06.2018
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained clean reception area to promote positive, professional environment for clients.
Office Assistant
UC Irvine University Advancement, Chancellor’s Club
06.2014 - 07.2015
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
Education
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Mt. San Jacinto College
B.A. - Psychology
University of California
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Moreno Valley College
Skills
- Microsoft Office, Intermediate in QuickBooks, intermediate Medical Terminology
- Cash registers
- Clerical
- Hiring
- Medical Terminology
- Microsoft Office
- QuickBooks
- Receptionist
- Spanish-speaking
- Answering phones
- Translating
- Medical office administration
- Inventory and Supply Management
- Indirect Patient Care
- Trustworthy companion
- Vital signs monitoring
- Self-Motivated
- Critical Thinking
- Written Communication
Timeline
Occupation Therapist Aide
CORE Orthopaedic Medical Center
09.2023 - Current
Front Desk Medical Receptionist
Brockton Physical Therapy
11.2022 - Current
Customer Service Associate
Bath & Body Works
05.2021 - 12.2022
Ulta Beauty Advisor
Ulta Beauty, Inc
10.2018 - 10.2020
Medical Assistant
Irvine Urgent Care
12.2017 - 07.2018
Front office Receptionist
Plum FamiLee Acupuncture
06.2017 - 06.2018
Office Assistant
UC Irvine University Advancement, Chancellor’s Club
06.2014 - 07.2015
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Mt. San Jacinto College
B.A. - Psychology
University of California
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Moreno Valley College
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