Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Quiroz

Atwater

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Mister Car Wash
Atwater
02.2023 - Current
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Guest Service Specialist

Mister Car Wash
Atwater
07.2022 - 01.2023
  • Provided excellent customer service to ensure guest satisfaction.
  • Organized lobby area by keeping it neat and tidy at all times.
  • Educated customers on our products and UWC’s.
  • Ensured area for customers remained up to standards in the sense of cleanliness.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Education

Buhach Colony High School
Atwater, CA

Skills

  • Conflict resolution
  • Strategic planning
  • Customer satisfaction
  • Performance reviews
  • Employee training
  • Team collaboration
  • Time management
  • Workload management
  • Compliance
  • Coaching and mentoring
  • Inventory management

Languages

Spanish
Professional

Timeline

Assistant Manager

Mister Car Wash
02.2023 - Current

Guest Service Specialist

Mister Car Wash
07.2022 - 01.2023

Buhach Colony High School
Ana Quiroz