ANA PONCE

Lead Duties

Personnel Management

- Overseeing 2 breast center locations

Monthly Staff Meetings

- Assist with monthly staff meeting creation.

Huddles

- Maintained constant communication regarding organizational updates to staff.

Patient De-escalation

- Attending to patients concerns in-person or via RepuGen. As well as, refined workflows, if needed, based of patient concerns.

Communicating with Leadership

- Assisted supervisor with weekly meetings.

Supervisor’s Duties

Executive Essentials

- Present metrics to executives, showcasing progress on improved sign in to check in for patients.

- Created new standard work in registration, including transitioning patients to meet with coordinators in their cubicle.

Meeting with Leadership

- Maintain weekly meetings to discuss clinical and registration workflows with Director and Clinical Supervisor of Breast Center

Continuous Process Improvement

- Meet with MagView team to operationalize Pre-Visit Check In (PVCI)

Pure Cloud Project

• 17 years management experience and 28 years medical assistant experience
• Trained employees on additional job positions to maintain coverage of roles
• Assigned tools to associates to fit skill levels and maximize team performance
• Supervised staff performing daily activities
• Conducted regular evaluations and addressed performance concern directly with employees
• Implemented and enforced policies and procedures by coordinating with company leaders
• Investigated misconducting, mediated problems, and determined appropriate discipline for staff
• Set challenging yet attainable goals to encourage continuous staff development
• Hired several team members, trained and mentored formally and informally developed and promoted according to performance and fostered collaborative team environment
• Employed active listening
• Reviewed applications for open positions and made knowledgeable hiring recommendations